Jewel-Osco located at 107 Avenue Of The Cities in East Moline, IL, is a well-organized and clean grocery store that offers a wide variety of products to meet customers' needs. The store features friendly staff who provide good service, and many customers appreciate the helpfulness and kindness of employees, especially highlighted by positive interactions with cashiers. The store is known for its well-stocked shelves, bakery, deli, produce, and butcher sections, which include birthday cakes, custom cakes, cupcakes, party trays, meat, seafood, and sushi trays. Customers find the store convenient for various services such as grocery shopping, pharmacy needs, immunizations, and prescription refills. The bakery and deli offer online order options through the Order Ahead service, making it easy for customers to pick up fresh items when they arrive. The deli department, in particular, has received mixed reviews; some customers praise the management for handling issues professionally, offering courtesy gift cards and addressing concerns with understanding. However, there are complaints about a specific worker named Lee, who has been described as frustrating, sassy, and lacking customer service professionalism. These interactions involved misunderstandings over order pickup times and tone, which left some customers dissatisfied. Despite some staffing and product availability issues, such as missing sale items like strawberries and cherries, the overall impression of Jewel-Osco is positive. Customers appreciate the store’s cleanliness, organization, and the quality of food, and they value the efforts of management to improve service. The store remains a favorite for many, who trust it to have what they need and look forward to returning.
