Metro by T-Mobile at 4111 Kennedy Dr offers unbeatable prepaid plans and a range of 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and dedicated staff, including an outstanding manager known for excellent customer service. Many reviews highlight the staff's willingness to help with any mobile issues, ensuring a great experience for every visitor. While some customers have faced minor issues with their accounts, the overall reception remains positive, with users noting reliable service and a welcoming atmosphere. For anyone looking to start a new plan or needing assistance, this location comes highly recommended. For inquiries, customers can call (309) 755-2562 or visit the store directly.
The employees were super nice and helped me switch from Boost mobile to T Metro. Then set me up with home internet. I was very happy with the prices and when I got home all I had to do was plug in the box to my TV and a wall outlet and it took up. It's so fast. Thank you T Mobile for the excellent service :-D
September 2025
I love metro by t-mobile but I’ve had trouble with payment recently I paid on September 5th to have my phone stay on till October 17th but it doesn’t say on the app your account has a balance of $35 & it normally doesn’t when I pay in advance
April 2024
You can't ask for nicer, or more knowledgeable staff. Just don't be in a hurry. A wait is guaranteed.
