The Verizon store in East Peoria provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an appointment online, or place orders for in-store pickup, free 2-day shipping, or same-day delivery. Customer experiences at this location vary significantly. Some reviews report outstanding and helpful service from knowledgeable staff who look out for the customer's best interests, provide good recommendations, and help with accounts, upgrades, phone setup, and apps. In one instance, staff made resources available to help a customer resolve a complex problem created by corporate support, demonstrating patience and a great retail presence. However, other experiences are less positive. Some customers found the wait too long, encountered system downtimes preventing service, or received unhelpful staff who only provided a toll-free number. Phone support is frequently described as horrible, leading customers to prefer in-store visits. Issues with phone repairs have also been noted, where the store could not fix a problem that was resolved simply and for free elsewhere. Overall, the store itself is easy to find, but service quality can depend heavily on the specific staff encountered during the visit.
Very professional, knowledgeable and very helpful. Very pleased with the service.
September 2023
I was having issues with my phone and walked in to east Peoria store. I was promptly attended and he replaced my SIM card in few minutes without charge. Amazing service. Thank you!
September 2023
Staff were very helpful in resolving an issue with a missing SIM card after an insurance claim.
