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June 2023 by Google user
This is the only DMV I go to anymore. Everyone that works there (including security) is friendly and helpful. Their procedures for getting people in and out are effective and they always strive to make things better. I would recommend this facility to anyone in the area who needs the services of a DMV. It’s clean, efficient and a friendly atmosphere with wait times that are minimal.
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June 2023 by Alice Taylor (Alice)
The staff that works there and the Security, lady they are very helpful and they do a blessfull job customer service I give them 1000% wonderful team
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May 2023 by Tonia Townsend Maloney
This is the only DMV I go to anymore. Everyone that works there (including security) is friendly and helpful. Their procedures for getting people in and out are effective and they always strive to make things better. I would recommend this facility to anyone in the area who needs the services of a DMV. It’s clean, efficient and a friendly atmosphere with wait times that are minimal.
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May 2023 by Ulysses Smith
This place is full of incompetent people. I came in for a drive away permit and the lady literally said I needed the car registered in my name first. Like if you just think about that for two seconds that means I wouldn’t need the permit! People are really letting brainless individuals work in government facilities and have the nerve to argue with you. Thank god the manager at least fixed the situation but I would’ve wasted thousands of dollars depending on those idiots. ??\\u200d♂️
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April 2023 by Michelle Evans
Excellent experience, service was quick and the staff were pleasant and very helpful. I will definitely return
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March 2023 by 64dynamic
Professional and effient. Very pleasant staff
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December 2022 by Annette Jones
If there was a negative number that I could give that is what I would give this place. Definitely need to work on better customer service and informing people that the waits are one and a half to 2 hours possibly longer, I don't know at that point I left. I will never visit this facility again ever. I'll stick to Belleville.
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October 2022 by M K
If I could give a negative score I would. Waited outside for over an hour to be seen. The clock hits 4:42, so I go in to make sure I can be seen the lady says she’s making call backs now. She calls me back within a minute and tells me I can’t be seen today. I spent almost 2 hours waiting just to get nothing accomplished. Definitely needs better and more empathetic workers.
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October 2022 by MaryJ Wanna2
Not too màny cars there but was told at ten am I would not be àble to get in until after lunch. Wasn't àble to wait four hrs so couldn't go
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October 2022 by A Google User
I had such a wonderful experience today with the Lady that renewed my drivers license. I will never forget our angelic conversation. I really needed her positive spirit today. I forgot to get your name but I will never forget the peace I had leaving with. Thank you again?????
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August 2022 by Tina R
This place was great! The employee's were friendly and professional. I was told by the facility in Belleville that I needed an appointment to get waited on. The place had one person being helped and the other employees weren't doinganything. I was also told to go to the other facilities for same day service.... ridiculous!
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June 2022 by Ko Boy
This place is HELL. All of the ladies in this office has attitudes all the time. NO matter the time or day you go in there its always tension in the air.
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May 2022 by Mandy G
I went to this location at 4:40 pm on Tuesday 5/17 to register my car. The lady that sits at the door told me that I had to come back tomorrow. She said that they close the door at 5:15 pm. I looked at my watch and told her that it was 35 mins until. All she said was that I could go to the Granite City location. I asked her if they stop taking people 35 minutes before as well. She said, No. They close there doors at 5:30. I said that I don’t want to drive there and they close early too. The Granite City experience was awesome. They need to teach this location a few things. They close their doors at the appropriate time.
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March 2022 by Littlest-Lapin
Horrible horrible HORRIBLE. So sloooow. Been waiting for over 2 hours and they won't give an estimate as to how much longer you have to wait. But they I guess they have to maintain the reputation of DMV's being slow as slugs. Trashy location.
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March 2022 by Joseph Watt
Went to the facility 3/26/22The lady worked in the lobby was very rude. And told me their are other facilities. She took my name and number and told me to wait in my car. I left and went to Granite city and got waited on and my phone still hasn't been called in East.st.louis. I will never go back to that facility.
