Fedex Ground

Hours: FedEx Ground is a shipping business that provides package delivery services with generally positive experiences from customers. Customers often appreciate the helpfulness of the staff, especially when addressing delivery issues or tracking packages. In one case, a helpful front office employee tracked down a package with an incomplete address and personally brought it to the customer. Others have praised employees like Ilene, Marlene, Alexandria, and Mr. Scott for their kindness, respect, and professionalism, which made difficult situations easier. Many customers report that packages are usually delivered on time and without issues, though some mention occasional delays due to weather or being behind schedule. There are a few concerns about packages being delivered to the wrong house or delays lasting up to 28 days. Customers also note that delivery dates for ground shipping are not guaranteed and can change. While the service is often praised for individual employees' helpfulness, some reviews mention poor building conditions for workers and dissatisfaction with customer service, especially when dealing with package signatures or complex issues. Overall, FedEx Ground is known for courteous staff and timely delivery, but occasional delays and customer service challenges are noted. Customers value the employees who go above and beyond to resolve problems quickly and kindly.

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1. East Saint Louis, Illinois