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March 2024 by EvelynMarMomma Harris
On Exchange and Parsons Avenue we have been getting the wrong mail. They say they have a new carrier. Glad I don't get my checks in the mail. Someone needs to do something. This is terrible, also where are our sales papers and coupons???? Me and my mom have about 10 letters a piece addressed to someone else.
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December 2023 by Dustin
By far the worst experience I've ever had with a post office. Both the postmaster and supervisor don't want to do their jobs and will try and tell you they can't do it or will get back to you then never do. They don't care at all to help with simple tasks like marking a address as both business and residential to help people that are fresh out of prison in the local half way house. They'll say to just call every place you get mail from and change it that way so you have to do all the work and they have to do none even though a halfway house is a residential place too and they literally rent rooms there to other people. Gonna look into calling the bbb or someone on them cuz they are ridiculous!
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December 2023 by Wendy Braun
Worst service ever. Postal employee is too lazy to deliver mail to the business. Leaves mail at another building. When you call you get an automated system that you can't get around and the choices they give don't apply.
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April 2023 by Paris White
Fast services and respectful and professional staff.
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March 2023 by Gutted Fitness
It’s just not a reliable location. They’re often not open when they say they are, especially on Saturdays. It’s pretty frustrating, when you can hear them in the back but the lobby is closed 15 mins after it’s supposed to be open
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September 2022 by Cotton Wood
I want to comment on the new postal worker by the name of Carmen who delivers at Cottonwood Park Apts. Carmen always has a great attitude no matter what the weather conditions are and time of the day. I am truly blessed to have her on this route and the USPS need MORE people who is dedicated like she is. SHE IS AWESOME, and I had to write about her. Thanks Carmen
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August 2022 by Lavadius Eubanks
I've been waiting for my package since Saturday. They're slow and unreliable. I don't why there's a United States postal service in East St Louis, instead of Belleville. My package says awaiting delivery scan since Sunday morning after they refused to deliver it on Saturday. Amazon, FedEx, UPS and even roadie are better than this carrier.
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August 2022 by Jay Perry
Sad place for business lost my refund packages was returned to my home a week after mailing was informed by postal worker to go to Belleville location for further returnes
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January 2022 by Wyndia Smith
Always reliable with answers when I call.
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November 2021 by Megan McDonnell
I’ll save you all the long story of the situation I’ve been dealing with, and just say that of the several USPS agents who have assisted me in the last couple days, no one holds a candle to Miss Carla at this location. She honestly went above and beyond to help me and I’m well aware that she could’ve just said “sorry, I can’t do anything”.So thank you x100!
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June 2021 by Heather N.
Rude foul man at the post office does not understand what or why someone would need general delivery even though it is posted as a service for his location on the usps website. Then I called several other locations and they all referred me back to THIS one for the service. Another office told me to call the postmaster. I tried and same rude foul man would not let me talk to him or let me leave a message. Ahhhh!
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May 2021 by AMBER KUTZ
I haven’t received mail in 3 months waiting on $80,000 in checks from clients, post office says they have nothing there and we haven’t received anything But junk magazines. This is ridiculous.
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May 2021 by Elizabetha A.
We have not received our mail in months and anytime we call or go into complain, the customer service is no help. What kind of post office doesn't give you your mail?
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May 2021 by daniel jones
I awalys get great costumer services
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April 2021 by GHOST HETFS
Been waiting on mail for 6 days, as soon as I have 3 things very important waiting tobe received in the mail all of a sudden I haven't received mail in a week.
