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July 2024 by Kimberly Richey
Wasted over 90 minutes to pick up the phone I ordered online and still have no phone. I waited 40 minutes to even talk to a rep. When I finally have someone who can go pick up my phone from the back, he tells me that I can’t check out bc there’s an error message on his screen that a promotion is invalid. He says that the promo which was valid when I bought phone online less than 48 hours ago is no longer valid, so it won’t go through.
Already, this sounds like ATT is trying to charge me more, but when he looks online the price is exactly the same. He tells me that if he cancels the order and replaces w a new order, the system will think it’s fraud and it’ll be on hold for 72 hours. I called customer service while I’m there in store-they say everything looks fine and there’s no reason I can’t get the phone…but apparently, that’s not the case. My rep, Casey, tells me he’s the store manager and there’s literally no way he can do anything to help me.
Even more infuriating, he NEVER once apologized for my time or frustration. He just kept saying “It’s just the system.” He refused to contact anyone above him for suggestions on how to resolve the problem. His answer is just “I can’t do anything.” Apparently, human beings don’t actually run the store. There is literally no way to receive a very expensive phone which I’m already seeing reflected on my bill & my credit card. Now I get to waste more time cancelling the order online and resolving the charges. I wish I could cancel every line my family has with ATT at the moment. Never had such infuriating customer service in my life.
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July 2024 by Judy Bolton
I had a great experience with switching services to AT&T. The Edwardsville center walked me through the process patiently and professionally.
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July 2024 by Rebekah Hersman
To be honest I absolutely hate going to the store to do anything with the phones! I dread it so much I will hang on to an out of date phone for years just to not have to deal with it! However, I spoke with the sales associate Morgan, she was so understanding and made the whole process, super simple and enjoyable, and most importantly in my book quick! I am very pleased with my experience yesterday mainly because of Morgan!
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June 2024 by Angela Johnson
Sunnie took very good care of me and was extremely knowledgeable and helpful on my account issues.
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June 2024 by Rick Ferris
They need better training. Had problems linking Mt phone to my tablet. Still no working right.
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June 2024 by Darlene Hertlein- Butler
Sunny does a great job and is very friendly and knowledgeable about the phones!!
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May 2024 by Tyler Washington
Came in for a trade in, Shane was more than helpful!! As a busy mom with my hands full, he made the process very smooth and my children loved him!! Came back a couple days later to turn in my old device and Jayla was great! Thank you At&T Edwardsville for having such wonderful staff!! I would recommend this location to anyone!
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May 2024 by Bailey Moore
Sunnis was amazing with amazing customer service! 10/10 recommend her!
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April 2024 by Jerry McKechan
I had the pleasure of meeting the best customer service lady in the ATT system! If you go to the. Edwardsville ATT store ask for Ms Morgan J. She meets you with a smile. She listens to your problems and concerns. She is polite, caring and very knowledgeable of the phones. She was very pleasant to me and helpful to her other employees when they asked her a question. The store was very clean and all of the workers were helpful. She is management material !
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April 2024 by Cathy Jo
Jason helped me a lot. Thanks for working with me ?
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April 2024 by Deanne Dowdy
Love them happy as can be to be back with ATT the whole crew was wonderful should’ve never left
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April 2024 by William Weck
Love doing business with the guys at Edwardsville AT&T. Always great support and positive people to work with. Ryan has always been a great help for me from the start and is super friendly! 1 year of business and counting and excited to keep coming back
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April 2024 by Patrick Driscoll
This place has no regard for your time. The employees will just leave in the middle of solving your problem and string you along aimlessly for WAY longer than necessary. Nothing is ever easy at this location.
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April 2024 by Ava Fritcher
Workers very helpful , Knowledgeable and kind.
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April 2024 by Tara Wadlow
My husband and I went to Edwardsville AT&T in Edwardsville we highly recommend Morgan very helpful and knowledgeable on her job.Amazing customer service all around.
