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September 2023 by Kurt Wickenhauser
Reached out to customer service several times regarding an issue with a bank account. Told each time they would “call me back” it’s been three weeks now and I still can’t transfer money. Had to use a third party app. Very disappointing.Edit : Perfect example of their attention to detail below. My name isn’t Kevin. It’s literally spelled out above you. Do not do business with this bank.
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June 2023 by Cynthia Bartlett
Not the B of E! No personal service, they don't seen to care or try.
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February 2023 by Jordan Woznicki
Everyone was super nice and able to assist with my transaction.
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January 2023 by Anika Isom
Interest rates on checking and saving accounts are awful.
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January 2023 by Bailey McCormick
Having trouble finding some money that was electronically transferred. Went into main branch to speak with the manager. She kept telling me couldn't find my transaction wouldn't take my transaction ID I had for the transaction in question just kept telling me they couldn't find it because they look up by the amount.kept talking to me like I didn't matter & because it was close to closing time im assuming she didn't want to help me. I have had NOTHING BUT TROUBLE WITH. USEY SINCE they took over bank of Edwardsville. ?
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January 2023 by Jd Wahrman
Great friendly local staff. Can help with all your banking needs
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January 2023 by Anthony Vasquez
Misplace things countless times,store deposits,etc hard to reach and customer service is below average
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January 2022 by George Turner
Although I miss my childhood Bank of Edwardsville, I have had several good contacts with Ryan in customer service. I think they went thru some turbulence during the takeover, but I think they got it squared away. Put it this way ... WAY better than Bank of America. It still has a "small bank" feel and it is easy to talk to a real person.
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January 2022 by Thomas Joneski
Finally closed all my accounts. Been meaning to switch to a local bank ever since Busey took over Bank of Edwardsville. Since the take over, it has never been the same even to this day. Customer service is lacking, fees are outrageous and there is no incentive for staying with a bank that has no focus on the local community like the Bank of Edwardsville had.
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January 2021 by David S
TheBank of Edwardsville was fantastic in all regards. Busey has been nothing but terrible, the worst of which is their customer service. Previously if I needed help I could call the bank and someone would be available to assist me. Now the wait times are +20 min every time I call, it's very disheartening. Busey makes you feel like a number, there is no sense of personal service. They are only interested in the absolute bare minimum service they can provide and I feel no loyalty to them whatsoever. Recently I had to call them 3 times to get my address changed and even after that they still mailed my debit card to an address I haven't lived at at 5 years. TWICE! This is not a friendly local bank. If you are going to use a soulless megabank there are better ones than Busey
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January 2021 by Mybiz
I was a Bank of Edwardsville customer, and was very satisfied with service, etc. But, I did move the account from Busey when I saw my expenses would be higher.. I did find the staff at Busey to be very kind and helpful, however.
