-
September 2023 by Shelby Ferguson
We needed soccer cleats for tomorrow so we drove all the way to the store and they closed 45 minutes early. If you’re going to close early often then you should update your hours online or post it on your Facebook page.
-
July 2023 by Javon Wilson
Horrible service reps. Customer service needs an overhaul and those guys are clearly not happy with their jobs/lives.
-
June 2023 by Debbie Sa
Showed up at 1030 and no one there despite signs saying it was open
-
December 2022 by Teresa Stevenson
I don’t like to leave poor reviews but my experience with this company leaves me extremely disappointed. This has been going on for 9 months. I am a coach and my daughter competed in the Top Times indoor track meet earlier this year. The logo that I chose for my shirt was missing pieces (unfortunately they didn’t adhere properly when done and I didn’t notice until later) It also started to peel off after the first wash. I have been in communication with a couple different employees over the past few months and have been told numerous times that a replacement would be sent out but it never had been. Most recently, on October 23 I was told that they thought it was sent out but I have never heard back. Just a warning that their customer support, in my experience, is sub-par. Not only can I not wear it out in public to represent my daughter (because it looks so tacky) I spent almost $50 on the sweatshirt!
-
September 2022 by danielle zimmerman
The two young men working Monday afternoon, were amazing!!! We had been to at least 5 other stores looking for cleats, and this was our last chance.. Not only were they VERY helpful, the realized we had been looking for the wrong size for my son. They helped us find his size and they were actually on sale for a great price! Thank YOU SO VERY much for making this frantic mommas happy!! I'd give 10 stars of I could. You have a long term customer!
-
August 2022 by Samara Hudson
Decent discount store. There were two shelves that had select shoes for $25 any other shoe off that shelf was about $40. There wasn’t any size 11 basketball shoes for my husband and there were plenty of football cleats though. There also wasn’t many XXL options for men clothing.
-
November 2021 by John W. Thomas III
I purchased a t-shirt from them at a Race Marathon Expo. Price on the sleeves at $30. I was charged $40 before tax. They gave no receipt and there was no indication of price at the time. They emailed me a receipt and I saw the charge was $40, so I sent them an email regarding it which they ignored. I then called them and they said oh the sign was clearly posted that said $40 and offered to send a picture of it which of course doesn't prove it was there. Then the fellow claimed that well we tell everyone how much were charging to your card at the time which they certainly didn't. I wouldn't have minded paying $40 for it probably would have bought it anyway but it was not marked that way. On the phone they were curt and not very helpful, and they made it clear that I was trying to rip them off for $10. They claim no one else had complained and they'd sold hundreds of these shirts which I find difficult to believe and also the fact that they had a photo of the supposed sign ready to send that anyone who called makes me very suspicious. My suggestion is paying cash or CAVEAT EMPTOR with these people. Two stars because I still like the shirt.
-
July 2021 by Brittany Underwood
Went it recently to shop for some running shoes since I'm new to running. Didn't see an employee for a while, I was the only one in there. Then, when I did see him he walked past me 3 times without acknowledging me at all. Ended up going elsewhere for my $500 worth of shoes for me and my kids.
-
May 2021 by Chrystal Kamm
I was beyond impressed with the sales associate! My daughter is a freshman in high school, runs cross country and track and field. She runs about 30ish miles a week, pronates and has Osgood schlatter knees. He took the time to help measure my daughter's feet and find the best shoes for her running. He was patient, thorough and had zero sales pressure. I Appreciate the professionalism and attention he gave to our needs. I highly recommend First to the Finish.
-
April 2021 by Ani Reinier
The customer service was excellent! All the employees were nice and helpful, I found exactly what I was looking for.P.S. They have great sales!!!!
-
December 2020 by ryan linhorst
Called to get details about available shoes and was helped by Gunner. He couldn’t have been more helpful! He asked me great questions to help me determine exactly what I was looking for and wanted to accomplish with the shoes. He was not just extremely informative but also encouraging. Got exactly what I was needing and looking for with the shoe and service!
-
December 2020 by Bella Bambina
Great friendly customer service, helpful and polite employees
-
July 2020 by Terri Thompson
Great help for shoes
-
June 2020 by Bradford Ogata
Always helpful. Great selection at good prices. Good clearance sales. Team sales have been a good experience.Definitely look for a tent sale to find deals.
-
March 2020 by Mikaylah B
At the Edwardsville location, I had a great experience. There was only one employee working on March 18,2020 and the store wasn’t getting very many customers for the day but the person I worked with had a great attitude. The receipt from the shoes I bought says it was Austin I believe. His recommendations were great and the shoes I bought from him made me highly satisfied.... Read More
