January 2022 by Bill M.
I do not write many reviews, especially negative ones as there are too many complainers out there. But after repeated poor experiences with particularly the pharmacy at the Vandalia Street Edwardsville location culminating in today's experience, I must. They were not particularly busy by normal standards this afternoon, but they were servicing the drive-thru and administering COVID vaccinations. My complaint is that I stood there for over five minutes without an acknowledgement of my presence. In fact, they purposely avoided eye contact. Normally at retail establishments they at least say, "welcome to **** we will be right with you." But not at this Walgreen's, and it has happened before. So I left, went to CVS a couple blocks away, and was greeted with "Welcome to CVC, we will be right with you." And they promptly waited on me. They too were servicing the drive thru, giving COVID shots, etc., but they were welcoming and friendly. They are not so at Walgreen's at the Vandalia Street location, and rarely have been. This cannot be caulked up as just a bad day as it is the norm at this location. These folks desperately need some basic customer service training. Sincerely, a former customer and new customer of CVS.