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January 2024 by CrusaderOfValor
Awesome customer service and support!!!
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December 2023 by Whitney Hopper
Mick helped us get our car back on the road so we could get home for Christmas. We were in and out in 5 minutes and in that 5 minutes he made an outstanding impression! Thanks Mick!
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December 2023 by Maverick “Shenanigan_man” Lange
Much better than orieleys!!! Customer service is fantastic!!
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December 2023 by Emily
The guys that helped us were super nice and took care of our battery issue immediately. We have another AutoZone closer to our house but I will be coming back to this one just for the customer service.
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December 2023 by Ellen K. Keck ll
Calvin the store manager was amazing helped me get a headlight and replaced it for me. First thing in the morning and I want to say thank you from the bottom of my heart greatly appreciated true customer service❤️?❤️
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November 2023 by Arlo Roan
They swapped out my battery without even complaining on a frigid day. I couldn't ask for better service. Thanks a million, the entire crew helped get me on the road again.Joe, sorry about your finger bro!Sammy R.
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November 2023 by First “OdlySpecific” Last
The lady that helped me was so knowledgeable, honest about what she could and couldn’t promise, and helpful.I left with decisions to make, but armed with the knowledge to make them.
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November 2023 by Deb Jackson
Great service. The gentleman actually saved me a purchase and made sure my battery cable was securely tightened. Quick and knowledgeable.
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September 2023 by NORTH CAROLINA
Calvin went out of his way to bring def to my truck , he is and outstanding veteran and deserves a raise
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July 2023 by Lori Kingery
The people were very friendly and helpful.
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July 2023 by lily meyer
We were having car troubles and AAA was being no help. Went to auto zone, and Gary, come out and tested the battery saying that it needed to be replaced. We were very stressed as we had A LOT more driving to do for the day and did not know where to get battery replaced. Gary who had just finished his shift offered to install the new battery! Could not have been more helpful or kind through the whole process! Gary definitely saved the day!
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July 2023 by James Maxwell
They had the parts I needed while having a minor breakdown on our way back to Oklahoma. Service was slightly slow but not terrible. However, when getting hand cleaner, they made sure I got hand towels as well to get the bonus offer.Follow me for over 13k Google contributions
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May 2023 by Jeffrey Kaplan
Incredibly nice people and outstanding service! Calvin and JC drove to Montrose to my daughter to replace a broken windshield wiper in a thunderstorm!
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May 2023 by Kevin Landers
Today I called my local AutoZone located in Litchfield Il. The radiator that I purchased from this store started to leak. I called them to verify the warranty to be told first I had only purchased two items from the store then more purchases were found but no radiator. Now this is the second time I have been told I did not buy a part from this store that I knew I did. So I am wondering what is going on ? The last time the manager basically told me to pack sand. This time i thought I am talking to someone elsewhere.I decided to call a store I had been to once before located in Effingham Illinois. I told the person that answered the phone my situation and he (Mick) started asking questions. He looked up all the people with my last name and narrowed it down to two phone numbers associated with me and found the record of the transaction where I purchased the radiator, he also offered to order the replacement if I wish. Bravo Mick !!! I had started buying parts from AutoZone because of their excellent policy of keeping track of my purchases so I don’t need to save receipts that generally fade away and are hard to keep over time. I was loosing faith in AutoZone. But Mick restored it. I believe when good is done it should be rewarded as well as poor performance their should be a penalty. Anyway Effingham AutoZone your fortunate to have a representative like “Mick” on your stores team ! Thank you Mick !!!
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May 2023 by Annie McWhorter
Applause to Joe that works at the Effingham store your customer service was so helpful ! I will be doing my business there again .
