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November 2023 by M F.
I couldn't be happier w my purchase from Hecht Toyota. I had searched high and low for the truck I wanted and ended up on an 1.5 hour drive to Effingham. Everything went great! Friendly employees, lovely facility and so much more. Really nice and helpful people. And no " car salesman-y" type stuff. Cody was great as was Paul in the finance paperwork part. Nothing sneaky and no surprises. The owner even came out to greet me. Great people! I am happy with this down state discovery and will for sure and go back next time! Totally worth the drive!
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November 2023 by Ian Nelson
Dan Hecht was great to work with for the purchase of my new car, along with being knowledgeable about the current market they were upfront through the entire process. I felt the team had my interested in mind and were honest and upfront about every step. I would highly recommend Cody, my salesman, for any needs you may have for a new or used car.
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November 2023 by Tony Cepak
Dan Hecht did a awesome job of taking care of my truck after a breakdown on the highway. And a special shot out to Alan in service who went above and beyond with taking me to hotel and to rental car company. I want to thank you all for doing a great job.
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November 2023 by Kaycie Stefanski
Glad that my warranty covered it, even though I didn’t know if it covered it until it was done. What would I have done if it didn’t and I had to pay $1600 out of pocket, no idea. Also when I got my car back my alignment is all messed up and pulls really bad to the left. My steering wheel is clearly crooked, so it’s not something they could have just “missed” because they had to drive my car to the parking spot. They just didn’t want to fix it, even though the alignment was good when I brought it in. Will not be buying another car from here EVER. Never had a good experience with anything through Dan Hecht.
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October 2023 by Cristy Gilpin
I had a great experience! Cody was wonderful to work with. He even contacted me on his day off. There are not enough kind words to say about Cody. I would recommend him and the dealership for anyone, especially if you want a great, non stressful experience!
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October 2023 by Luke Koester
Clayton and Jeff were awesome in helping me order my new Toyota. Super transparent and informative the whole time.
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October 2023 by Dan Homann
Very disappointed! I would not recommend Dan Hecht Chevrolet for service. My vehicle as taken here because they were the closest authorized service center for warranty work. It took them six days before they could even look at my vehicle to confirm that it was warranty work that needed to be done. During that time, I contacted them three times for a status and got no replies. The four time I contacted them, I was informed that it was a warranty item and that they ordered the parts. In the process they did work without informing me that additional work was needed and then waited until my vehicle was ready to be picked up to inform me of that work and that I was going to owe over fourteen hundred dollars. When I spoke to the service manager, I was told he wasn’t sure why I wasn’t informed of the non warranty work but in the end it was necessary and there was nothing he could do about it. They left me feeling I had been taken advantage of and they didn’t really care. I would never take a vehicle there again or do any other business with them.
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September 2023 by Eric N.
After saving and searching for my dream car after getting out of the U.S. Army, I finally found it at Dan Hecht Chevrolet in Effingham, Illinois. A Chevy Camaro ZL1 1LE. The sales process went OK, a few bumps along the way because I was buying from a state away, but we got through it all and I thought I was in good shape when I took delivery of my Camaro. The car came with a certified pre-owned warranty, and I felt secure that I would be covered in the future should I have any issues. Not long after owning the car, the car started throwing codes for misfire and deterioration of the catalytic converters. No worries, I'll just bring it in and the warranty will cover it. I brought the car in for repairs and it was discovered that there were aftermarket parts installed on the car that were causing the issue. Aftermarket parts that were installed on the car prior to me purchasing it, and not disclosed to GM by Dan Hecht Chevrolet on the certified pre-owned inspection. Because of this, GM has blocked my factory warranty and canceled the CPO warranty. GM's response was to go back to Dan Hecht for any and all repairs or compensation as they misrepresented the vehicle when they sold it to me. Bob Hecht, one of the owners at the dealership, was initially OK to work with on the issue when he thought they were going to get GM to cover it. Once GM pulled back, Bob sent me the following message: "Based on the information that we have received and conversations from other professionals in this industry. We have came to a conclusion that we will not be offering any assistance in this current matter. Unfortunately this is a very bad situation for your vehicle to be broken down and we understand." I am now stuck with a massive bill for diagnostics and repairs that neither GM nor Dan Hecht will cover, and a car that doesn't run. I would caution anyone from doing business with this dealership. If you've experienced something similar with them, have any advice, or would simply like to know more about my experience with them, please feel free to reach out to me.
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September 2023 by Savanna Edwards
1000/10 experience! I decided to use Dan Hecht due to past family members purchasing their cars through them. Let me say they did not disappoint!They go above and beyond for their customers! Clayton made my first ever car buying experience so easy and relaxed. Not once did he make me feel pressured with my decision. He walked me through the entire process and was extremely patient and supportive.
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September 2023 by Brutal Noodle
Great service, friendly people. I had an issue with a used vehicle after I left the lot, it was taken care of in a timely manner for free. My family and I really appreciated that, buying a car can be stressful enough as it is, having problems after leaving the lot just adds to it. I would recommend Dan Hecht hands down.
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September 2023 by Sharon Kimrey
My experience with Dan Hecht Toyota was stress free. From Tammy in Rentals to Trevor in sales everything went very smoothly. Thank You for making my transitional move from Chicago area to Vandalia less stressful ? I will definitely recommend Dan Hecht Toyota to my coworkers and friends ?
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August 2023 by Amy Pals
First time that I used Dan Hecht for an oil change and it was a GREAT experience! They came to me with picking up my vehicle, doing the oil change and then added courtesy services such as sanitizing some of my interior, washing and returning it in great condition. Ive had other companies service my vehicle and it came back dirty on the inside with no extra FREE services. I will be a loyal returning customer. GREAT JOB Dan Hecht team!
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August 2023 by Kelsie Probst
One of the best car buying experiences we’ve ever had. Cody Frailey went above and beyond for us when we ordered our new Tahoe. He kept us filled in every step of the way and made our whole process a breeze. Would 10/10 recommend!
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August 2023 by jtred006
Great, no pressure experience! Car was even better than expected, facility is nice, and the entire purchasing process went smoothly. Elizabeth was wonderful to work with and we won't hesitate reaching out to her again the next time we're car shopping!
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August 2023 by Jordan Clevy
I had a pretty good experience with my sales person Elizabeth but when it came time for financing, everything changed. A little background about my situation. I am a first time new car buyer so I am not very initiated on how these things work. My father is a 23 year Toyota employee. I thought that the dealership at my best interest at heart, but that’s not how it went. This dealership intentionally hid Toyota financing options from me, so that I was forced to finance through Chase Bank at a higher interest-rate, which ultimately made the dealership more money. When I confronted the sales manager Heath Estes and the owner Dan Hecht about this, they both told me it was an easy business decision, and that I should’ve been a more informed consumer. This dealership intentionally took advantage of me, and showed no remorse for their actions when it was said and done. This is not the kind of treatment you would expect to a family member of someone who has been in the Toyota family for so long. I would never recommend this dealership to anyone.
