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August 2025 by Paul Lieb
They charged me 70 dollars to change my phone to a different phone. Lost Facebook, messenger, and messages. Went back, told me there was nothing they could do. Told me to go see tech. Went to Shelbyville version, they fixed it. Said Effingham version never finished the update ! Anyone know how i can get my money back ?
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August 2025 by Gerald Quade
Max was great
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August 2025 by Tammy Wetherell
Chloe, and Adam were great, very helpful and went out of their way to get me in and out.
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July 2025 by Kaitlyn Odlum
My husband had an issue with his iphone and the sales associate was so helpful.
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June 2025 by Sandra Eisel
Each one that worked with were very helpful.
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March 2025 by Kerry Hirtzel
Jaden was very polite and helpful.
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June 2024 by Madi Meinhart
We had amazing customer service. The employee stayed late just to help us out.
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January 2024 by Jamie N (Affinity Health)
Amazing customer service every single time I have dealt with them.
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January 2024 by Joni Nelson
David went above and beyond to help us get rolling again from the Verizon at the truckstop. Thanks!
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December 2023 by Michael Auker
My Verizon,My foot! Refused to reset a SIM card card on a device that just randomly disconnected because the owner of the business plan had to be present to approve the move, a business doesn’t always have access to have everyone at arms length to fix stupid things because Verizon employees have no desire to help, what a jokeWent to Mt vernon Verizon store and they did no problem what these people couldn’t do
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October 2022 by Vern Hatton
Customer service was excellent!
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October 2022 by Dawn Dunston
Daniel was easy to work with and super knowledgeable
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October 2022 by Ashley Nicole
Danielle was very friendly … everyone there was … they helped me with everything I needed and were very polite too and professional!
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September 2022 by Google user
Daniel was wonderful. We were there for almost 3 hours, well past closing time. Daniel worked diligently to solve the phone connection problem, calling and confirming with Verizon techs. We were able to get our phones same day, as ordered on line with the pick up service and then activated. I will be back for my next phone upgrade and if I have any problems with phone service.
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July 2022 by Kari Harmeier
Upgraded my husbands phone. We were charged for a protection plan without them asking if I wanted it. Also, paid a set up fee and the phone will not update. Was told by another store the electronic SIM number was entered incorrectly. I will have to drive 30 miles tomorrow to back to the store in hopes of getting it fixed. Not impressed by their customer service.
