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November 2025 by Loren Cook
Had my van less than three years and my transmission blew. DVD players stopped working first month, never came with a spare, have needed $2000 in work done between the alternator, oil leak, and sensors replaced. Still owe nearly 5k.
Edited since y'all responded like it's normal for that many mechanic issues in a 3 year span most of which were in the first year? I haven't put even 20k miles on this thing it's spent more time in the shop than my drive way and this dealership felt it was work 15k when it's been nothing but problems. My review stands.
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November 2025 by Adam Ledford
Max Schertz at heller motors really helped me out with my truck purchase, he helped streamline the process making it the easiest car buying experience I’ve ever had. Extremely happy with the service and professionalism at hellers!
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November 2025 by Jason Meyer
I was very impressed with my purchase from Heller Ford in El Paso and my salesmen, Steve Bowers.
After driving two hours from my home to reach the dealership I was hoping for a smooth buying expierence, and that was just what I received.
The truck I purchased was priced fairly and exactly as advertised. The paperwork was done qucikly and accurately. The addtional warranties, while offered, were not presented so as to feel forced into accepting.
I'm very happy with my expierence and though some distance from my area, will still recommend Heller Ford to my friends.
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November 2025 by Don Boswell
Air bag recall in and out everything went well pleasent service staff service did a great job
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November 2025 by Teresa Smagacz
We had an excellent experience purchasing our 2026 Ford F-350. The salesman was very friendly. The business manager was just as impressive. He was organized, clear, and efficient with the paperwork while still taking the time to explain everything thoroughly. They made the entire process smooth, transparent, and pressure-free, which we really appreciated.
Overall, the team made the purchase easy and enjoyable from start to finish. Thank you for delivering such great customer service.
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November 2025 by Mike OGrady
Great service
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November 2025 by Billie Stokowski
Very polite.. shared everything they were doing to my car... wanted to no if I had any question.... just all around very thorough...
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September 2024 by Brad Vaughn
Ross Ketcham was a great salesman. I felt like I knew what the vehicle offered before I even arrived. Ross was not pushy and allowed for my wife and I to explore and test drive the vehicle with no over the shoulder hovering. Playing the numbers game did not happen. Ross delivered with an up front price that was fair for both parties. Ross even went out of his way to make sure the car was detailed properly and even delivered it upon completion. Go see Ross!!!
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September 2024 by Jason Williams
Cory went above and beyond my expectations and made the buying process one of the easiest I’ve ever had. His attitude and attention to detail is what all buying experiences should be. I would not hesitate to buy another vehicle from Heller and recommend Cory and his team to anyone!
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September 2024 by Austin Whisker
Working with Ross was quick and easy. He went above and beyond to make sure our experience was top notch. My wife and I highly recommend Ross at Heller Ford.
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September 2024 by Mariska Neuner
We purchased our third vehicle from Cory and as always, had the best experience!!
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September 2024 by Keri Jones
Best car buying experience around the central Illinois area! It’s one of those things in life that you don’t always want to do because car sales people can come off extraordinarily pushy if they don’t listen to the customer and truly want to best meet the buyer’s needs and wants. I highly recommend working with Ross Ketcham at Heller to make all your 4-wheel Ford dreams come true!
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September 2024 by Laney Auer
I have bought two cars from here and both times went so well! Ross is the best and I highly recommend working with him! Very laid back and was looking for a car that best suited my needs and fit easily in my budget. I wouldn’t go anywhere else to shop for vehicles. Thank you so much Ross
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September 2024 by Brandon Sells
Great car buying experience. Jason was very knowledgable about thr product and kept in touch the days leading up to purchase and several days after. Thanks again. I love the f150.
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August 2024 by Sean Mankin
Richard Tom was excellent to work with. He answered every question about my recent purchase.
