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February 2024 by Chandler Bohlen
I got stranded in Chicago on Monday because my truck needed 2 new batteries so I went to a Napa closest to me in Chicago. I realized the old batteries were purchased 05/28/22 making them less than 2 years old so I tried to get a warranty service from where I purchased the batteries "Elburn" but they would not honor the warranty because "I had not purchased the new batteries from them" I called twice to see if they would honor the Napa 2 year warranty but they would not
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November 2023 by Chanel S
Jamie and all the staff are helpful and informative. I buy almost all my cart parts at the Elburn Napa location and never have problems.
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October 2023 by Donald Smith
I've always had good experiences with the NAPA Auto parts in the area. This one is no exception. I was looking for a cheap pair of brake pads to hold me over. They had by far the lowest price @ this location, even comparing them to O'Reilly and AutoZone and any of the other big national chains.I went to pick it up. Arrived before I was supposed to. I went back out to my car and the kid pulled me back in before I drove away to let me know the part just showed up.And to my absolute surprise, it even included some hardware that I thought I was going to be reusing. It's nice when you buy something and there's more in the package than what you expected, so you can do a better jobNot my first time shopping here and it won't be my last. Great prices. Great service. Great availability.They should be far busier than they are. Good job!
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April 2023 by Matthew Bromeland
Good inventory & helpful employees!
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June 2022 by Sydney Torrente
One day I found myself in need of a rear wiper blade for my old girl Mary Margaret who just so happens to be my late 1999 Honda CR-V, after setting out on a journey to find an affordable rear wiper blade, I found myself at the Elburn NAPA. Due to my lack of rear wiper blade on this rainy day I was in a bit of a not so pleasant mood. I walked into the double doors and immediately found myself unable to see over the shelves due to my five foot one stature (knocking off one star because short people lives matter) I trudged my way through the aisles and made my way to the counter. I looked up and saw this gorgeous young man, with long, beautiful flowing locks of brown hair and a beautiful pair of ice blue eyes. I was so taken aback by this absolute dream of a man. I locked eyes with him and immediately forgot what I came in for, luckily, RJ has the "NAPA know how" if you will, and read my mind, knowing immediately what I needed for Miss Mary Margaret. A few short moments later, he rung me up for a great wiper blade and I got a cute, smelly thing for my car too, how nice. Not only that, he suggested a great wiper blade brand, and even came over to my house to install it for me, we got dinner afterwards and he went on his merry way knowing another customer was truly happy.
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September 2021 by Harry Hartman
Professional and courteous. If they dont have it they will within 24 hours. Love going in there.
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June 2021 by James
Always a great place. Any Napa the owner purchases becomes are more reliable place
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April 2021 by George Moseley
Great place to get work done on your vehicle. Really knows his stuff and does good honest work.
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October 2020 by Vanessa Fania
Wow!! Bill is the best! He went above and beyond to make sure we had the parts we needed to fix my daughter's boyfriend's car the day his car was out here. Bill definitely earned our loyalty for the Elburn Napa store today!! ???
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October 2020 by Alex Hernstrom
They always take care of all of our business needs!
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October 2019 by Mike Decker
Nice. Friendly people.
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September 2019 by tom thumb
Bought an ac compressor went out in less then a year . it was warranty but had to pay for oil and freon . Number two went out in less then six months they didn't warranty it . I bought a different brand from bumper to bumper no problems all summer . Napa wound not warranty the old unit that was still under warranty. Never buy from them again out over $250 +
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April 2019 by Margaret Herrera
He always makes sure his customers get the cut they want and he's fun to chat with while in the hot seat. I won't get my hair cut anywhere else.
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February 2019 by Mike Fiore
Went in and bought oil and filter to change my oil. Was supposed to use Mobil-1 synthetic or hto-06 equivalent. The employee sold me the Napa brand. Changed my oil, and within a week my check engine light went on. Come to find out the oil I put in does not say it's hto-06. Coincidence or the wrong oil. Called Napa to explain my situation. Manager took my info and said he would call me back the following Monday when he can call valvoline to check for me. It's been a week and no call. Bought Mobil-1 oil from another auto parts store and changed my oil again.
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November 2018 by David Morales
If you have bad things to say about this business, then shop else where and take your negativity with you. Great place to shop! Friendly staff and have a huge inventory.
