Old Second National Bank is a trusted financial institution with over 150 years of experience, dedicated to providing a better banking experience for individuals and businesses in the Chicago area. Known for its strong commitment to customer service, the bank has received numerous positive reviews highlighting its personalized and friendly approach. Customers appreciate the staff's willingness to go above and beyond, often feeling treated like family. Many reviews specifically mention team members who provided exceptional assistance during challenging situations, such as identity theft and account issues. The staff is described as professional, kind, and informative, ensuring clients feel supported and valued. The Elburn branch, in particular, is praised for its cheerful atmosphere and top-notch service. Overall, Old Second National Bank stands out for its dedication to building relationships with customers and maintaining a strong connection to the community. With a focus on humanity and financial responsibility, it continues to thrive as a reliable choice for banking needs. Member FDIC. Equal Housing Lender.
Wonderful service! Mike Wilson gave me a very informative but simple rundown on the process and made things easy to understand. He went above and beyond to help me get set up. I am very grateful to bank with Old Second!
January 2025
Absolutely bodacious! Can’t say enough good things about the folks at this branch. They went above and beyond to help mom after someone stole her bank info. A huge thank you to Karen, Kat & Jess. They took care of us like family.
April 2024
Kalista was very professional , knowledgeable, friendly and personable. Great experience.
