-
December 2023 by Derek B.
I just wanted to say my wife and I live right down the street from you guys and used Old Second Bank for the first time. We had a great experience with Richard Ruebensam. He was so helpful in helping us open a business account. He was polite, friendly and informative.
-
June 2023 by Dana Gould
My online banking profile was recently attacked. I went to my bank, Old Second, and Kat Boehmer saved the day! Kat is assistant branch manager in Elburn. She was professional, kind, and incredibly helpful. She calmly walked me through what I needed to do to protect myself and my account, never once making me feel stupid for having fallen for such an evil scam. As I was quite shaken, I so appreciated Kat’s calm and helpful demeanor! I am feeling SO grateful for my small town bank and the lovely people who work there.
-
June 2023 by Ellie W.
I just love my little Elburn town bank. The personalized service I receive is top notch. Everyone there is always so cheerful and wiling to help all the time. If you are looking for a bank that feels like family this is the one for you!
-
March 2023 by Carlton L.
I highly recommend this branch, even over the other branch locations. All about relationships, and they master that from the time you walk in the door.
-
February 2023 by Micki L.
When I walked in everyone said hello. In most places I go I don't even get if knowledge until I come up to do my transaction but this place is always so welcoming. I did a transaction with a young woman named Ninfa, not only did she greet me when I walked in she was so helpful. She did my transaction swiftly at the same time asking me how my day was and what I had going on and just generally curious about what I wanted and needed. I left there feeling like not only did my questions get answered and resolved that she cares who I was. This is a great community bank and all should go here. Loved it!!!
-
May 2021 by Derek Katrein
Everyone’s great at this branch! So helpful and friendly. Special thanks to Karen, Kali, Jackie, Megan, Jenni, Jeri, Dave, Greg, Maribeth!
-
May 2021 by Kalista Grey
Great place! Awesome bankers! Super professional
-
August 2020 by Brandon Ballard
Called and made a lobby appointment to have our children make their first deposit of hard earned money into their account. After changing around everybody's schedules to give the kids this whole banking experience, we got turned away at the door by a very smug teller. They are a local bank but they definitely didn't treat us like it. Disappointed. Cannot recommend due to customer service, especially for children's accounts. Complete let down. I've seen 3 individuals go in the lobby in the last 5 minutes while waiting here, 2 without appointments...
-
June 2020 by Licia Williams
Derek is so helpful and friendly!, highly recommended.
-
September 2017 by Paul Maranville
They run the Wasco branch like every bank should be run...efficient, with a personal touch. Get to know your banker!
-
July 2017 by Matt Zoppa
Whenever I take my girlfriend there to go withdraw and deposit, everyone is very helpful and nice
