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December 2024 by Nimeet Shah
Guy came out per dishwasher service call from our home warranty service. Barely did anything, said he needed to order a part, collected his fee and ghosted us after a few days.
Had another company come in an finish the repair.
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June 2023 by Robert Miller
I sure miss Orange. Perfect Home Service - BEWARE. They are scammers. My heat quit working (AC was working fine) - they came out - bad controller board. New board came in - a different tech comes out to install it. Heat was fixed - but eh AC was now not working. Tech stated I had a bad wi-fi thermostat. hmm - what are the odds. He then tries to sell me 1 of their w-fi thermostats. $700. Insanity. I get on Amazon and order a new 1 - $99. Install it - same thing: heat works and no AC. I have another company come out - he finds the issue in less than 5 minutes. The new controller board was not wired correctly. BEWARE of Perfect Home Service. I fill out their survey - they call me the same day. I explain the situation - they said they would refund me the $$$ I spent on the new thermostat. That was 6 weeks ago. Not a word. I have chalked it up as a loss. DO NOT use this company.Service: Heating system repair
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November 2022 by Tim Naylor
We LOVED Orange... Perfect Home Service, who bought them out doesn't even come close, BAD Experience!Called to get a quote and was told the process would be 60-90 minutes. Sales guy showed up laying on his tacky sales approach like a used car salesman for an hour. He presented us numbers that came in $2,500 more than another quote we had got for lesser equipment. When we told him we'd like to think it over and compare it to the other quotes, he didn't like that. Literally like flipping a switch, closed his computer and said have a nice day! Wanted to close the deal then and there, clearly in it for the commission... I will NEVER use this company and I will NEVER refer this company. We called thinking we were getting Orange Home Services, come to find out Perfect Home bought them out. There are plenty of other options... find another one!
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September 2022 by Chris Hamoeller
Was many thousands over another company for same model number furnace and air conditioner. Was a large disappointment and felt like we couldn't trust them anymore. $7k difference is insane. Went with another reputable area plumber and heating company.
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July 2022 by lindsay brinks
I gave an extra star because they were very nice. Orange Home was bought by another air conditioner company. They quoted us $5000 just to fix our air conditioner and tried to sell us a new one for $10,000-12,000. Very sale-sy approach. We got a hold of our original air conditioner guys and they fixed it for $165 and said that even though our air conditioner is old, it still has a lot of life in it. They suggested we wait to get a new one because they didn't see a reason yet. That is a huge difference.
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April 2022 by Justin Hastings
From the very start I new I was in good hands. We had an emergency situation with out furnace in our home due to flooding from a broken water supply line from our main level to our basement. When I called frantic, I was greeted by an extremely empathetic, calming, and caring receptionist. A repairmen was sent to our home and arrived quickly. The repair person was courteous, friendly, professional, and knowledgeable. He diagnosed the issues quickly and had everything in his van to repair items that were needed. I was impressed by the preparedness and honesty. Often feel like contractors take advantage of these situations and this was certainly not the case as we were put at ease. The price was super fair especially for an emergency response. Jim and Cindy the owners followed up with us afterwards and took a good amount of time responding to a few questions we had. 5 stars all around, massively recommended!!!!Services: HVAC system maintenance
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February 2022 by C H
Was many thousands over another company for same model number furnace and air conditioner. Was a large disappointment and felt like we couldn't trust them anymore. $7k difference is insane. Went with another reputable area plumber and heating company.
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January 2022 by Katie Anderson
We decided to go with Orange to replace our furnace based on Google reviews and were not disappointed. From the initial walk through, to the fair offer, to the finished installation they were professional, thorough, and a pleasure to work with. They explained every step (and in non HVAC company verbiage). We will be using them for all our HVAC needs in the future.Service: Installation
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September 2021 by Andy Thomson
Great service, extremely professional. I'd definitely recommend.
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September 2021 by Ryan Deniz
Excellent service and great communication!
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July 2021 by Joseph Michael King
Orange Home services came out 2 years ago when our furnace went out just a couple of weeks before the Polar Vortex. The entire team was fantastic. We had heat back in our house in two days. I cannot say enough good things about this company. Thank you!
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July 2021 by Kelly Devitt
Absolutely fantastic customer service!! Highly recommend! They went above and beyond to help.
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May 2021 by Aldo Scoots
From top to bottom is was a pleasure dealing with this business. Kyle came out and diagnosed my issue with Hvac system very quickly. He was professional the entire time while dealing with my issue and also with me following him around my house. The issue turned out to be some wiring problems. He could’ve easily done work to my unit that had nothing to do with my issue but instead fixed the problem with no over charge. If you need Hvac work, I highly recommend this business for their professional services and honesty.Service: HVAC system maintenance
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May 2021 by Mike Altendorf
Greg was very professional and explained everything. Thanks for the great service!Update: We have now used Orange Home Services for both maintenance and new HVAC system installation. We sincerely appreciate their great knowledge, customer service, and professionalism. They are very particular about getting things right. Their quote was comprehensive with no need for add-on charges. We also appreciated the communication on arrival times and answering questions.Services: Install thermostat
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March 2021 by Kathleen R.
We just replaced our HVAC system with orange home service and I have to say they have been extremely professional and thorough from the start. Brent was our sales person and he was honest and not pushy. Didn't try to sell us something we didn't need. Answered all of our questions and had much knowledge. Then Ray and his guys came to install and again, very professional, wore masks and footies in our home and did a great job. He answered all of our questions after install and we have been very happy with our new system. Thanks orange. We will recommend you to anyone who will listen.
