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December 2023 by Mobile Detail
DO NOT SIGN UP THEY WILL SCAM YOU!I signed up for this gym last year and probably went 5 times total in the span of 9 months. Long story short I stopped paying for my membership about 3 payments and finally got a call saying if I didn't pay my balance they would charge off my account and report it on my credit score.The same day I got that voice mail I went in to pay my balance of $150 I assumed that everything would return to normal and I could cancel in a few weeks since my 12 month contract was going to be due soon anyways.WRONG this aaaho that took my $150 past due payment completely signed me up for a whole new 12 month contract without explaining what he was doing and just had me sign on a note pad they have.Ok so I get home check my email and find out they signed me up for a whole new contract after reading the emails fine whatever thats my fault for not responding what I was signing I take responsibility. But that's not the bad partA few days ago I check my credit report and I see anytime fitness Elgin has charged off an account for non payment bringing my credit score down. Keep in mind the only reason I was back inside that gym was to pay my past due balance and AVOID having it affect my credit.Now I'm only thinking 1 thing I handed the guy $150 cash to pay for my past balance and he never gave me a receipt and I got a whole new contract. I'm assuming he completely canceled my previous contract POCKETED the $150 for him self which is why the account got charged off and simply signed me up for a new 12 month plan.At the end of the day I just pray this man gets what he deserves and I'm writing this to warn others to stay away from this Scammy ah gym. P.s like multiple people here have said this gym "looks" clean but if you really pay attention to the subtle things you will realize how dirty it truly is. Floors look nasty AF, the trash bins in the bathrooms rarely get changed you will see people throw away protein powder and that same trash bag will be there for DAY. Toilets are only wipe down on the top but if you lift the lid you see stains everywhere even on the side of the bow. Last time I showered there the curtains looked like they had mold growing on them.They claim they have staff on the clock but I have never seen anyone actively cleaning the place or equipment and sometimes there's no one there at all during staff hours. I been there 12 months now and have seen 3 different managers come and go from the very first day they opened.Planet fitness is $10 a month they have staff there 24/7 and you actually see them at a minimum vacuuming and wiping down machines at all times. Don't waste your . money here paying $50 for a place that doesn't offer basket ball courts, pool or a sauna
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December 2023 by Jose
They need to do a better job cleaning the bathrooms, I went 2 days ago and lifted the toilet seat to pee. There was feces stains on the bottom of the toilet seat. I went again today and those same stains are still there clearly a sign that they don't clean the bathroom every day or they just wipe down the top of the seat but don't do a deep clean. I would be more than happy to clean the bathrooms each time I went if they provide the chemicals and give me a free membership ?
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December 2023 by Rayan B.
Nice place, but maintenance definitely needs some up keeping
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December 2023 by Javier Jimenez
Worst customer service experience with their staff and ridiculous prices and on top of it you have to sing a lease or contract,go somewhere else
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October 2023 by valak cullen
Really nice layout and welcoming staff, looking forward to joining club.
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October 2023 by Frankie Mascote
Came in for walk in really nice staff
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September 2023 by Kyial Sheriev
Very bad service owner is not good guy not coming!?
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July 2023 by Rodrigo Aviles
Over priced I don’t want to be paying no more but since I got locked in for the full year I can cancel my membership I have tried but they said no.
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January 2023 by Bradley D Inc.
My membership was revoked from this gym after I had to tell the office manager who was loudly talking, swearing and laughing with another staff member for a straight hour to take her conversation into the office because she was distracting others from working out. Not sure what rules I broke either as this was never explained to me. Perhaps embarrassing the manager in front of the guy she’s trying to impress after confronting her about her rude and childish behavior is a major no-no at AF but I guess I’ll never know since nobody has emailed me back yet to explain. Been working out for 20 years and have never been to a gym with such unprofessional management.
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December 2022 by Jocelyn Burciaga
Over price. Mirrors are dirty bathrooms have also been dirty lately. Only sign up to this gym because it's on my way to work.. but would of rather gone back to planet fitness. The water station to fill your water bottle hasn't been working for weeks. Garbage bins usually full so I'm sure staff is hardly in. Need better house keeping
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December 2022 by Marilyn Rodriguez
been trying to freeze an account and I've been calling the office to talk and speak with the manager for over 3 months now and even when I walk in she's never there or she's always busy I've sent so many emails and I've called for so many times I'm getting tired of trying for this long another reason for leaving this low rating is for so many times I've called and the workers answer but they always the manager will call us back. but here I am writing this review. DONT RECOMMEND AT ALL POOR CUSTOMERS SERVICE BY MANAGERS & WORKERS
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November 2022 by M Cc
So far so good! Friendly staff and the place is clean :)
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October 2022 by Jake MIchelson
I saw a previous post regarding the same issue, I went to the gym around 230 pm yesterday 10/24/2022 and the door was locked and the keyfob wouldnt open the door. The hours state that there are no employees from 2pm-3pm so I am wondering if they are deadbolting the door when they leave? Kinda stinks when I passed 3 other Anytime locations to work out closer to home after work, just to be turned away by not being able to get in...
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October 2022 by Sky Lan
They have zero staff on a regular schedule this means if you have an issue good luck finding someone to help you cause most of the time no one is there. I have been trying to get a hold of someone on the phone for the past 4 days with no luck. While I'm there working out I also see people walk up to the doors I'm assuming to sign up but end up leaving because again there is no staff there to sign them up.
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October 2022 by Carlos F
Ok. So this is a new gym and they are getting everything in place and settling in, I get it. I was extremely pleased until recently. Yesterday there were no towels, which isn't even a big deal. I bring my own. But this morning the door seemed to be broken as it was turning everyone away and no one could access the gym with our FOBS. Four different people tried our FOBS separately one at a time, waited a few moments for a click that never came, then gave up. It was frustrating to say the least considering the name is Anytime Fitness so you really just expect one thing from them. To be able to workout anytime. As long as this is a solitary issue though I will revise my review with time.Edited: There have been no further hiccups or lockouts and after discussing it with them I have upgraded my review.
