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November 2023 by K M.
priced $127 by 2 different people in the office after explaining are vehicle in detail. loaded it up and socked us with $375 or rudely we will drop it here!!!!!!!
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October 2023 by M J
Do NOT let your HOA hire this company! Out of the several tow companies my subdivision has had over the last 12 years, this company is by far the worst! Extremely predatory in nature, they will look for ANY reason to tow your car. Not a single ounce of empathy from this company, they are a nuisance in our neighborhood. They towed ours and multiple neighbor's cars many times for absolutely ridiculous things. Even towed our car for blocking access to OUR OWN driveway, which was clearly unusable as the HOA had it sealcoated and taped off. After getting police and HOA involved, they had to give it back free of charge (mind you, they charge up to >$500 to get your car back-depending on the size). Not even an apology for the major disruption they caused on a school and work day. Also witnessed them accidentally drop someone's van off the hitch that they were towing out of the subdivision. Hopefully they didn't cause damage! If your HOA is looking for a tow company stay FAR away from Arties! They won't provide a service to your homeowners, they'll just harass them.
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October 2023 by Sergio
For a tow yard they are some friendly people, the cashier that greeted me was a beautiful German shepherd lol they also have really nice dogs
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October 2023 by Naomi Grissette
If I could give ZERO stars , I would. DO NOT CALL THIS PLACE !!! They are EXTREMELY rude. Very unprofessional and not understanding AT ALL. Please DON’T WASTE YOUR TIME AND NEVER COME HERE!
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October 2023 by Winey M.
please beware of these people, they took my car from an accident with damage on the front and when I went there my car had quite serious damage to the side along with destroyed rims, very arrogant, rude, unhelpful people, they tried to hide my car!!! stay away from them!!! they denied any damage they had done.
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September 2023 by Breezy Vlogz
If you are Hispanic DO NOT APPLY HERE they are racist
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August 2023 by Marianne Giovenco
Very unprofessional. I called for towing and was told by a female (who was nice) it would take 60 min for the driver to arrive. When I called back after 60 min to get an estimated time I was told my car wasn’t even on the schedule, and was asked the name of the female I talked with. I responded, “Do you have a female who answers the phone?!” He stated, “We do! I’ll transfer you.” and he hung up. They are not reliable, and don’t seem to have any common sense.
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August 2023 by M K
Nick is a super nice guy! They have really reasonable prices and I love the shop dogs!!
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May 2023 by Armando Villagran
Good priceFeast serves
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January 2023 by Joe Bullard
Needed to get personal effects from a vehicle after a collision very friendly on the phone and in person. Had a cute puppy there too!
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November 2022 by Lexi V.
Rude and unprofessional staff. I called on Nov 24 at 8am and some guy answered and told me no one would be in the office but that it would reopen Friday and the total would be $160. Well, when I got here Nov 25 for my vehicle they came up with a ridiculous total of $315 and claim no one spoke to me (I showed proof of being on the phone with THEIR OFFICE NUMBER !!!) and said If I want to argue with the lady there about the total / opening on thanksgiving day, to go for it. LOL WHAT? so rude!
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October 2022 by Alexandria Trevino
If it was up to me I wouldn’t give this company any stars simply because they charge you ridiculous prices. They charge you 75$ alone for admission. & with that being said for a job to just pick up a car isn’t hard and the prices shouldn’t be expensive either. Sorry to discourage you but your not Superman. On top of that there isn’t much sympathy for in you got into a crash either just easy money they can scam anyone with. Would NEVER recommend your company to anyone. Horrible serve and prices. 0 stars.
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September 2022 by Adam Dever
Towed my truck back to my house 20 minutes from the location it was picked up. Was really cheap given the drive and was fast getting to the scene. Kevin S was the driver and he even helped me push my truck around the driveway after he unloaded it. Would absolutely recommend to anyone looking for fast affordable towing.
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September 2022 by Randal Foster
What a rip off. Charged my 81 year old mother twice as much as normal. $300 dollars to pull her out of a shallow culvert. I called Arties and was told the “recovery” charge was $150 and to take it off the truck was another $150. Didn’t tow the car any where. She drove it away from the scene of the incident. Can not recommend even though I’ve used them several times before. They should be ashamed of themselves.
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September 2022 by J L
FWD: Artie’s towing in Elgin charged Randy’s 81 year old mother $300 to pull her out of a shallow 3’ culvert after they told her it would be a little over a hundred. When he called them to protest the amount of money they charged her, Artie’s said it was a $150 for the “recovery” and another $150 dollars to “take it off the truck”.WHAT!!!! They never towed the car anywhere. As you can see from the pic, the recovery must have been a real challenge. Can not recommend this business to anyone.Especially if you’re a senior. They should be ashamed for ripping off a senior citizen.
