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January 2024 by Lindsay Topp
This review only applies to this location, not the company as a whole. I have been trying to get 4 new tires for my jeep wrangler for about 2 weeks. When i showed up for my original appt, I spoke with Steve, there were issues with the original tires we ordered, they "were delayed cuz of weather" not a problem we would wait. At the same time I was speaking with Steve at the front desk in the lobby, Glen was returning calls to customers, in the lobby, ON SPEAKER PHONE! How unprofessional! I set another appt. This time I was informed that the tires I ordered that were labeled "new" but were infact returned tires and that they would not sell them to us, again no problem, we simply picked different tires. So after almost 2 weeks on going back and forth on speaker phone, with Glen, about tires I showed up for my scheduled appointment today at 12:30pm at the elgin location. I was soon informed by Glen that they had broken my lug key lock and was asked by Glen if i had a 2nd lug lock key?!?!?! Who the heck has more then 1?!?! Since I didn't have a 2nd lug key lock Glen told me that they would not be able to remove my tires. He never offered to find a new lug nut key or cut the tires off and do some kind of after markwt lug key. I truly belive if i had my husband with me or if i was a man, these things would have been discussed. But i don't think Glen wanted to take the time to review what could be done with a woman. At that point I asked to have my funds refunded and I would go elsewhere. This was around 1:15. By 1:40pm I was still not given my car key, pieces of lug nut key or paper work proving my refund. I asked Glen when this would happen so that I could leave and was told "well I can't print your paperwork now because you are breathing down my neck!"I will say although Glen obviously needs some major retraining in customer service. Kyle at the St Charles location and the corporate office are absolutely wonderful.
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January 2024 by Katie Lynn
Thank you for building the new Belle tire next to meijer. Close to my house I needed air in my tires this morning earlier than you were open and I’m glad you have an easy to use and access free air pump. Thanks for making it quick and easy! Only 5 minutes in the cold and I drove away and was able to still get to work on time. And I love the non guessing game of trying to figure out when to stop! The beeping is a blessing! Thank you!!!
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January 2024 by Kelly Disera
I stopped at Belle yesterday to get air in my tires. Hunter came out and put air in my tires. He was so helpful and friendly. He went above and beyond for not only me but others!
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January 2024 by Vince
I must say that in my 70 odd years of life, I have had numerous contacts with automotive repair/tire shops. Unfortunately, most of them have been negative for one reason or another. Late yesterday (Sunday), I discovered a screw in my right rear tire. My future son-in-law was at our house and he suggested Belle Tire, as he has had positive contacts with them. Not wanting to pull the screw out and risk a flat in the garage, I went to the Elgin Belle Tire on Monday morning. I walked in at 8:30 am and was greeted by three smiling faces who immediately asked what they could do for me. I explained the situation and they responded, let’s see what we can do. Within minutes ( I was lucky as they weren’t busy yet) my car was in a bay and being looked over. After looking at the location of the screw (worst possible location) I was told what might happen if the tire started leaking when it was removed. To my relief, the technician came out and showed me the screw which was fortunately very short in length and that the tire was not leaking air. I asked what I owed therm and he said “no charge” ! I asked are you sure and replied yes. I must say that this was a very positive interaction with this company and I would not hesitate to go to them in the future with car related issues. Based on my contact with Elgin Belle Tire, I highly recommend them!
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December 2023 by Tony Joson
I went to this specific location because of my previous experience with the staff. Josh is the person that helped me this time and he did great! He made me feel valued as a customer and made sure that the service my vehicle needed was done right and completed in a timely manner. I hope Glen, the manager of this location appreciates Josh and gives him a raise. He deserves it! I will continue to go to this location and recommend it to everyone, as long as people like Josh continue to work there.
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December 2023 by Reginald Madrigal
Great prices for tires and other automotive needs. They are friendly and courteous.
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November 2023 by Shakir Siddique
Made an appointment yesterday to get my tire checked out because it had a slow air leak. My service advisor Jose was amazing and had me in and out within about 30 minutes with a quick tire patch. I’ve also purchased a set of tires and installation with them about a year ago and have had a phenomenal experience. Highly recommend!
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November 2023 by B
I feel like too often people only go online to complain. These guys deserve all the credit for being great! Woke up with a pretty much flat tire. I went in right at open, no appointment, in a MAJOR pinch on time. My back tire was hissing air. Glen helped me. He literally got his guys together and made it happen. I was out with two new back tires, at a super reasonable great rate in less than 30 minutes. Seriously saved my entire day! Got me to work safe and on time. And alleviated every ounce of stress and anxiety I had about my car. These guys are really amazing!!! Last time I got my tires I went to the Mavis in West Dundee and had a horrible experience. This Belle Tire definitely changed my whole attitude about it. And next time when I get all 4 done I will be going here just because they were truly outstanding! And they really do have the best prices in the area- because I looked EVERYWHERE. Thank you Glen for saving the day and being so understanding and kind!
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November 2023 by JL A.
I had been at the store maybe a month ago with a tire issue. Very nice group of guys. Took are of my slow leaking tire. I finally decided to act on their suggestion to get new tires. Showed up, they were busy, but where able to fit me it. Highly recommend Belle Tire.
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October 2023 by Jason P.
Needed new tires for our car. Checked pricing between Discount tires, Sam's club, Belle tires and a local tire shop called Bunge's tire and auto. After further review Belle tires has better inventory selection and pricing. Matt Hoffman who is the assistant manager, aided us our selection and pricing. If your looking for a great price and services stop by Belle tires and talk to Matt Hoffman.
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September 2023 by Marcus Little
New place. Went in to have a tire repaired, and walked out with one new tire ordered for almost 400. Canceled the next day and went somewhere else and had tire repaired for free. A little too helpful...
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September 2023 by jose Valdivia
Got there with a flat tire had not much to said about it and Josh is the best in there this guy is amazing good service good explaining and got me out of there quick and ready to hit the road again definitely going back THANKS JOSH
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September 2023 by Nick C.
Purchased my tires about 6 months ago at the elgin location. They were very nice and professional until the car hits the lift. Incompetent sevice people weren't able to fix a bad tire sensor, still driving around with it broken. Was told they didnt have time to do my "free" alignment inspection. There is no website service that shows my purchase, they dont remind you when to get your tires rotated, cant make simple appointments online. All services that discount tires offers, which is where ive always gone before. Decided to try these guys out because of their Blackhawks sponsership, BIG MISTAKE!!! It wont happen again.
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September 2023 by Nick Giunti
This place is the best. I'll never go to another tire shop again. I Brought my vehicle in today with a screw in one of the tires. They were beyond friendly and helpful from start to finish. Had me out the door in an hour. Patched my tire. Inflated my tires. They Didn't even charge me anything. Top notch service to say the least. Refreshing to know there's still good people out here trying to genuinely help customers and with a sense a pride too. Thank you guys so much. I'll definetly be back
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September 2023 by Rich M.
Had a new tire put on in a kind of hurried situation and wasn't able to get it balanced. I brought the car over to belle and they said they could get it in right away. In less than 20 minutes my car was ready and they told me there wasn't any charge. My reason for posting this is not really the fact that I got something for free (which was nice!) but rather, the total experience there was certainly very exceptional . They've won a customer over and when I need tires in the next 2 to 3 months. This will be the place that I go to.