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March 2025 by Lizbeth Trazzy
Poorly customer service ..call store and spoke to MANAGER! and she said that a when port in for iPhone 13 it comes with watch! And out the door she says it's $250 + tax and I didn't agree tolled her I just needed a phone and she insisted and tolled me " WELL IM THE STORE MANAGER AND IF YOU DONT LIKE THE PRICE " GO TO ANOTHER STORE ...in my opinion she needs training on how to treat customers cause it also seemed she was lost and saying nonses stuff!!
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February 2025 by judith killis
Kristina was extremely nice and helpful would recommend anyone to ask for .her to help you.
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February 2025 by Timothy L
Kristina was very helpful in finding the right phone plan for me. She helped me make a email!
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July 2024 by Johnnie Dotson
I just walked past I did not visit
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June 2024 by Austin Martinez
Next time charge the bill correctly, why would someone have to come in to pay in cash when the payment was never received?
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May 2024 by Carl Lewis
I have in the last few months bought 2 sets a quickcell ear pods and they both just suddenly stop working. The first pair I bought when I was out of town from a cricket and took the hit on the chin . This latest pair I bought on may 3 ,2024 and yesterday it goes out while at work . Not even 7 days after the purchase… call. Cricket and they tell me all sells are final . So I just wasted $45 bucks on damaged goods and now I can’t even receive help from the store that sold it to me . I’ll never stop in a cricket for anything I suggest you take heed .
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February 2024 by vincent allison
Kristina was awesome when helping me
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January 2024 by Gina Cisneros
Very friendly and they helped me quickly
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July 2023 by Josue Rodriguez
One of the ladies that works here has no idea of what she is doing. I came and asked if I could buy a Google pixel 7 pro and use it on cricket, she then told me it was a phone I can use. I spent $1000 dollars on the new phone and it turns out it is not accepted by cricket. Now I'm down $1000 going to have to switch to another provider just to use my phone. If you have any questions please do not come to this location.
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June 2023 by Miguelángel Pérez
bad service, I was going to pay my monthly rent and the lady who serves made me wait without even asking what I was going to do
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August 2022 by David Hahn
Service was awesome. Was at another cricket store in Elgin. Not helpful. Pedro Martinez assistant manager was so helpful. He needs a raise. That's the kind of service that makes a business successful.
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June 2022 by Richard Sweitzer sr (Harry)
Very friendly please
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June 2022 by Diana Duarte
Terrible attention the 3 times I go, the attention is terrible, my customer experience is bad, the customer service on the part of the two degrading ladies instead goes to the store that is on Maclen and you can see the great difference in attention, friendly and with time to I do not recommend this establishment, the one on 31 Crcket has good coverage and excellent service plans, but the attention of the staff of said store does not seem like the customer cares about them.
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June 2022 by Diane Kroman
At least I got a new phone.
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June 2022 by Ana Gabriela Salas Quintero
The two girls who serve are very unprofessional, they don't even know how to print a receipt for your account and yet they make fun of the people who go to this place!!!
