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March 2024 by Gaby Paz
There are several times that they do not provide service at 9:00 pm when the schedule indicates closing at 10:00 pm
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March 2024 by Joann Salas
I got charged 2x for one order , workers said it wasn’t there problem , I even showed them I got charged 2x and they said they have no history of it and cannot give me the drink I paid for … Don’t come here with your card or use your app for this place . I paid $8 for one medium drink …
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February 2024 by Jalea Harris
Every time i come here the food is NEVER DONE! it’s always cold! I come to get hot breakfast not COLD! Called the manager and she had a nasty attitude and told me they use a certain setting for the food which i understand but if i’m complaining telling you every time i come and i come OFTEN that my food is never done it should tell you something! This place is trash and she did not try to accommodate anything! Going to report this place to the higher up!
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February 2024 by Rich Fought
Discombobulated is the best word to describe the experience.
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February 2024 by Homi M Syodia
This place always has a very special decorative, it feels very festive whenever you come to this particular dunkin donuts place. Staff very friendly..
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January 2024 by mlke allen
Best coffee
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December 2023 by Kathryn Thompson
The staff there took my order quickly and got it all correct.
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December 2023 by Nadia Aldana
they refused me and said they were not doing food at this time, THERE WAS NO ONE IN LINE BESIDES ME. I have gone here without problem and usually like the service they are generally very nice but today the lady at the window gave attitude and didn’t even let me finish speaking when she told me they were not serving food which i found weird because they have served me food before at a later time.
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December 2023 by Angel Nebot
I worked here and the manager was horrible and she slows down her employees,I remember the hole staff would work perfectly until she came and slowed everyone’s work she would get in your way take items from your hand and she wouldn’t respect us as her employees please fix!!!!
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December 2023 by AY GUAUBA
Do these people have any type of management on staff that can answer calls? What kind of business are you running here? This Dunkin is the worst, no wonder your sales are declining. I will make sure corporate is aware of the kind of service this location is giving the customers. Negative stars!
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November 2023 by Wyatt Komis
THEY WERE OUT OF DONUTS!!! They also fogot to hand the coffee to us and had to get a new one. They apologized however.
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November 2023 by jennifer Angulo
I would leave NO STARS!! I use to come to this Dunkin back in December of 2022 and everything was great. Lately their coffee is so watered down. I paid for an espresso shot in 2 iced coffees and paid for a double shot on the side bc it was so watery I come back 10 minutes later to request another to make my coffee somewhat good I was told the espresso machine was down all day and I was given black coffee but charged for espresso. DO NOT COME TO THIS DD the one on national is way better. I will call corporate since I was declined a refund. Worse customer service young adults working for just a check versus customer service smh
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November 2023 by IGNACIO G
The wonderful women at the this Dunkin have been getting my midnight brew coffee order just right as of lately, and I'm so thankful for them! They never miss! I'm so grateful for their hard work and dedication. Keep up the great work, ladies!! #
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November 2023 by Viviana Ojeda
A Hispanic lady that typically works mornings at this Dunkin location is very unprofessional and rude. Terrible customer service, full of attitude. Should be fired, especially because she’s “management”? Other than her I’ve never had a bad experience with Dunkin.
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November 2023 by G. O.
I’m very angry with a brace face lady that got transferred from the Algonquin Dunkin because of her bad attitude and now she’s here in Elgin! Very rude and she acted like if I didn’t understand about the code in the app when I literally didn’t understand her because of her heavy accent!
