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November 2023 by M.A. W.
Out right rude!!! I could spend $100 /per day there, & their faces, disposition nor energy doesn't change. Everyone working there looks like they hate the place. I'll go to the other Dunkin.
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September 2023 by Maliha ruiz
I’ve worked at Dunkin for over 6 years. I’ve never served a hot chai latte for a customer knowing the cup and milk is still cold. The guys had a second chance to make it and I asked politely. It’s still cold. I mean this is ridiculous.
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June 2023 by Artem Kornilov
Customer service is the worst. I'm not sure who is in charge of hiring all these high school kids but they definitely have an attitude. Some 16-year-old all girl yelled at me at the drive thru a few weeks ago. I canceled the order and went to the window to confront her. She was totally fine with me complaining to her manager and even provided her name. Well Lupe or what ever now you are famous Latino girl on the block. I would advise not to take a next job in the Customer service. You are not a good fit for this at all.
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June 2023 by Carolina Summer
Horrible service, cold
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May 2023 by Jaime Reyes
Great employees…. always so motivated…. My favorite Dunkin location in Elgin!!!!
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May 2023 by juana ibarra
I rate it a 0. they have such an ugly atittude towards clients. Don't waste your time there. Go to the one on Dundee!
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April 2023 by K
I recently went to this Dunkin Donuts, and Jennifer C.was super nice!She definitely deserves a raise.She acted very professional and made my coffee drink perfect.This store was very clean inside,and it's very convenient to my home.I will definitely be back.Thanks for the excellent service.
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March 2023 by Edwin Mattison
Medium hot chocolate is now half cup full. For the price of medium you get small.
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February 2023 by Asian Crustacean
The food is fine but there's Dunkin cups and bags in the parking lot, needs better clean up
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November 2022 by Cory H.
Orders are accurate most of the time, though they sometimes skimp on the syrup in mixed drinks.
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October 2022 by Vidi Sosa
I went at 7:30 pm on a sunday and they were closed. Today at 4pm sounded like they had a kids coughing and crying behind the counter
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October 2022 by Perry A
Very slow. Most people going to get coffee in the morning are on their way to work and don’t have 30min to wait for a $6 order
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August 2022 by Yali Espinoza
I just want to know what makes you think it’s acceptable to sell these donuts? If I’m paying full price I’m expecting good quality. It barely has any frosting and they’re hard. Completely unsatisfied.
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August 2022 by Mariana Pliego
This became my favorite location since moving back to Elgin. I always use the app and its always on point every time. My orders are great, they've only messed up 1 time out of every time I go (which is at least 5 times a week ?)
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August 2022 by AG
Pumpkin Spice season is here and they ran out of Pumpkin halfway through their first day of having it, they have also been trying to stretch their pumpkin spice flavoring by adding French vanilla to your drink be warned! Also scooping iced coffee into cups with another cup that their bare hand is touching!
