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April 2024 by Jose Rodriguez
All the tellers and banker yadi always having really nice attitude and always treat me like good friend ! I love coming to this location because of them !!
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April 2024 by Flora Sweeney
Although I was grieving and confused this lady was very efficient. I couldn’t have been treated any better.
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February 2024 by Pete Pontikis
Elgin State Bank Tyler Creek PlazaLove this branch. Everyone is always so kind and helpful. Very friendly environment.
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February 2024 by Nellie Loz
EXCELLENT CUSTOMER SERVICE IN SPANISH
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July 2023 by Ted Small
ALWAYS HAD OUTSTANDING SERVICE AT BIG TIMBER LOCATION IN ELGIN OWEVER I AM LEGALLY BLIND AND CAN'T READ YOUR TRANSACTION SLIPS. LIGHT GRAY ON WHITE IS TERRIBLE!!kSLIPS SHOULD BE BOLD BLACK ON WHITE .I TRULY HOPE THIS IS CHANGED!
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June 2023 by Mathias Mapes
Just simply the worst location out of all Elgin State Bank locations. You have a higher chance of getting better help from a brick wall. I just don’t even bother going to this location anymore.
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December 2020 by Kevin Roberts
Very nice young man gave me puppy calendar, I believe his name was Michael Perez, cured my depression will be coming back in the future.
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February 2020 by tim brown
Beware will give your information out to anyone
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December 2019 by Mary H.
This bank has made mistakes consistently with simple account transactions since last summer when we opened a straight-forward account. Trying to address the bank errors, which the bank has admitted, has proven very taxing because communication and systems are not responsive and solving the issues have taken a lot of our time. This bank does not communicate individual phone numbers for the branches unless pressed and there was no return call from anyone in senior management to discuss corrective action to our concerns with when messages were left by voicemail, survey and by direct request though a bank employee we finally reached by phone. We have been very long-term customers, believing in the importance of supporting local businesses because they employ people in our community. Now we are ardently looking for a new local bank that understands and applies accuracy, quality, best practices, professionalism and also knows how to avoid making mistakes with customer accounts.
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November 2018 by Darren B.
After walking my dog Saturday June 9th, we went to get food at Tyler Creek Plaza. It was raining a little so we didn't stay out for long. We passed by Elgin State Bank but I stopped because I saw ponies hooked to a carousel walking in puddles. I was pissed so on Monday June 11th I went back there to ask the manager, Elizabeth, why they were sponsoring animal abuse. She told me it was for their employee appreciation celebration. I told her I was mad about it and she said that it was ok because they know the owners and they take care of their animals, so if there was lightning outside they would corral them into their carriage. I tried to make her understand that hooking them to metal bars and letting little kids ride them is cruel and exploitative. (I'm not mad at the kids because they don't know but it would have been a great opportunity to teach them that it's not ok). We were both testy and no matter how intensely I expressed my concern she really didn't care so I thanked her and left. And trust me I'll be there next year if they do it again.
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January 2018 by GTurner 59634
Quick fast but no hurry
