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October 2023 by Dekovia Livingston
Friendly , fast and professional service, don't know what took me so long to do business with them
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September 2023 by Arlo W
They have rare US currency, and free student checking with no minimum balance, a great mobile app, (up to) 5 atm fees waived per month (anywhere), free coin counting, good interest rates on savings and CDs, and apple pay support! Phone support was good (in my experience, as they are able to easily put a stop charge on) Tellers are always super nice with me too.
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July 2023 by Cynthia Firtik (Zephyrschild)
Friendly and courteous tellers make my weekly trip pleasant.
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May 2023 by Ivan Perez
We went in to ask a few questions today (May 25th, 2023) between 12:20-12:40pm, and the kid that works as a teller kept trying not to laugh at our questions. Overall our experience with her felt very unprofessional. At the very least she could have tried to understand our questions and try to help us.
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November 2022 by Danny S.
Don't like this bank they with hold money and then get mad when u need it un professional and when I need money for my bills they said they make a exception when it's my money I would not recommend this bank for Notting
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March 2022 by Anne Duffy
I switched to Elgin State Bank after being with a larger, well known bank for years. The main reason I left is that I felt like they kept talking away services that the customer could actually use, e.g., exchanging coins. I have been very happy with Elgin State Bank. I have never had an issue with any tellers or the ATM machine. I will be a long time customer.
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February 2022 by Rey Acevedo
Do not bank here unless your a rich person because they do not care about the common man. I banked here for close to 10 years and never once overdrafted my account. They let a fraudulent charge go to my account which took all my money for the week and are charging me every day for overdraft. They don't care that i cant buy coffee or put gas in my car so now im stuck hungry and with no gas to go to my job. Thanks for looking out for me and my money. I urge anyone who reads this to find a different bank, one that cares about the little guys in life who may not mean anything to this bank because we aren't millionaires.
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August 2021 by John Negrete
So I walk into this bank and have a teller, Patty, assist with my documentation request.I will, admit, I was a little short as I skipped lunch and was wanting to leave asap. Tammy was able to help me with the documentation so I was on my way..I had to get to UPS to have some items sent out.One problem, my car was dead and I just had the battery changed. I couldn't find anyone with cables but Patty said she would help. She could have said Sorry since I was a little short but she actually helped. When I apologized and mentioned I had a light breakfast and skipped lunch, she pulled out a kind bar and gave it to me. I was just shocked what a sincere, good hearted woman she is. We live in dark times right now but Patty proved there is light. Give patty a raise, time off or something to show appreciation. Yeah I'm a fool for not having cables and skipping lunch. Lo siento.
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May 2021 by Melissa McFadden
I don't know that I can call this a bank. I am on the board of a small non-profit and we make deposits pretty regularly. 9 times out of 10 the ATM is BROKEN. It's either out of receipt paper, not accepting cash, or just not working in general. I have had a checking acct. at the same bank since I turned 18 and you know how many times ANY of their ATMs have been broken? Zero. Today the sign said I could come back AFTER business hours and use the night deposit- I'm not the person who keeps our checkbook, so 1, i don't have any deposit slips, 2. What if i had driven all the way out here from farther away to be told "come back when we're closed". This bank is perfect if you like to carry around cash that belongs to your organization everywhere you go in hopes that the next time you're in the area you can use the ATM.
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October 2020 by Jason Poett
Not a good business bank. Doing a purchase on a property was impossible. Took way too long to get back to you and almost lost property because of their slow pace. Over 2 months and not even a rate or answer. Thankfully a different lender came through. I have also had multiple issues with personal account as well.
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April 2020 by Nicky F
Horrible bank worst customer service. Taking my business elsewhere. The smug tellers that lack professionalism. No consistency in their rules.....if the "recognize you" through the drive through they will provide you with your deposit info (from that day) but it they don't "recognize you" they give you a hard time and attitude. Bad attitudes here and supremely unprofessional. Stay away!
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February 2020 by mrtm1957
Ever since I opened my savings account they have been taking a $5.00 maintenance fee once a month. I have over $300 in it. So it doesn’t make any sense why this keeps happening. Every time I call they apologize and tell me it won’t happen again. I’m closing my account so soon as possible.
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August 2019 by Michelle O.
They have a great program if you want to open an account for your kids. They are always friendly and they exchange my money with no problem. Chase would always give me a hard time.
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August 2019 by Bruce C.
I have been trying to resolve a problem with a mortgage since April it is now August and have gotten no resolution. I will never do a mortgage with this bank again.
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May 2019 by Toom Wiitanen
Very good service Nice people working here
