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January 2025 by Josué Peña
Incredibly irresponsible. Does not respect reservations.
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November 2024 by Daniel Boduch
Very friendly staff and professional.
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October 2024 by Mr. Bautista
It's unfortunate. My experience has not been good at this location. The personnel locks in customer service.
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October 2024 by Cristina Gutierrez
Very poor customer service. Juliana from the rental called and asked me to come in early to pick up our rental as they close at noon which was our scheduled pick up time. I understood why they wanted me to come in early and had no problem with that. When I went to pay and put the deposit down she informed that I could not pay the costs of the rental with my debit card and then deposit on a credit card it had to be all on one card. I said ok that's fine but just give me a minute to see which card I want to use. She replied "ok but we are closing soon and I won't be able to rent you a car". I replied back that I just needed a minute. And that I wanted to see which one of cards was the cash back one. It will not take long. Her reply "we close in 15 minutes". I always thought Enterprise was in the business of renting cars. Juliana only cared about being clocked out by noon. If we hadn't needed the rental and had time to go elsewhere there is no way I would have rented that car. It also says the cars are cleaned and sanitized. I assure you they are not, There was popcorn in our rental and dust and crumbs all over.
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October 2024 by Maggie
put me in a car a that has the highest driver death rate in America. refusing to put me in a different car that doesn't feel like a moving death trap.
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September 2024 by Peter Fraczek
Very bad experience young lady had a chip on her shoulder rented from enterprise for many years never like this plus refused to rent vehicle with major credit card and drivers license
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August 2024 by Esther Sarfo
Julianna was very rude and upset about situations outside anyone’s control. I did leave my DL in my car but she was just terrible. Worst experience I’ve ever had customer service wise. AND SHES AN ASSISTANT MANAGER. Honestly, just quit your job if you’re gonna treat people the way you treated me. You never know what people are going through and how much it can affect a person. I had to come here based on my Hyundai reservation but overall bad experience. Already told the manager Anthony but I don’t rent cars often so there’s no resolution.
I would not recommend coming to this enterprise. Take the extra 5-10 to drive to the other one. Algonquin enterprise is amazing.
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July 2024 by Esmeralda Rosas
I am uncertain about how they handle their updates. Earlier this year, when I rented a car, they were extremely courteous, accommodating, and had a positive attitude. However, today when I inquired, the responses I received were quite different. The individual I spoke(Antony)with simply replied, "I don't know, you have to do it yourself," to every question I asked. Their lack of helpfulness was disappointing, especially considering my intention to rent a car.
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June 2024 by Francisco Adame
Anthony is a terrible person!! Treated us like garbage. He had the shakes and was ready to get out of work and have a beer. Phil as his risk manager was no good either. Both were very rude to us. NOTHING was explained about a temp Identification not working for enterprise. They will not accept temp ids. This is going to ruin my trip to Florida completely. Both of them had no intent on helping in any manner. Both got very rude when we tried to express our frustration.. unbelievable. Will never use this service again.
NOT TO MENTION! The last time I used them I didn’t get my deposit back. THEY WILL NOT REFUND DEPOSIT
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June 2024 by Frank Adame
Anthony is a terrible person!! Treated us like garbage. He had the shakes and was ready to get out of work and have a beer. Phil as his risk manager was no good either. Both were very rude to us. NOTHING was explained about a temp Identification not working for enterprise. They will not accept temp ids. This is going to ruin my trip to Florida completely. Both of them had no intent on helping in any manner. Both got very rude when we tried to express our frustration.. unbelievable. Will never use this service again.
NOT TO MENTION! The last time I used them I didn’t get my deposit back. THEY WILL NOT REFUND DEPOSIT
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May 2024 by Eilyn Tomassini
Please note the vehicle I rented was filthy. I mean durty. I used two clorox wipes to clean the steering wheel and both times the towlet was brown from all the dirt. You could see dust, hair and dirt everywhere in addition the car had a masked cigarettes smell. I rent a lot since I have an older car and love that you guys are so close to my house. Also, a nice greeting would be good but it might be too much to ask.
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May 2024 by Robert Correll
good service
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May 2024 by Eliott Escalante
So I want to start with that the people from the Chicago st location are respectful and try their best to take care of of your needs. Now two things that need to be work on. 1 they need to make sure that car maintenance are always up today, like oil change etc. 2 this is a big issue and it that these vehicle have cigarettes or weed smell issues. Enterprise needs to enforce fees and be super strict on them to help with future customers from encountering a vehicle that smell like weed or cigarettes. When I rent a vehicle I make sure to make it clear I do not want a vehicle that smells. Adding spray to mask the issue doesn’t help. Deep cleaning needs to be done not only
To the seats dash floor etc, but the headliner as well. It’s frustrating when I who is not a smoker have to deal with this when renting a car. It’s not appropriated and it’s disgusting. I hear that enterprise takes pride in disinfecting and cleanliness of their vehicles but they fail with the smoke smell of weed and cigarettes. If they can get this under control they won’t have issue.
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May 2024 by Anibal Contreras
Nick was excellent and professional. The entire process was smooth and quick. Would definitely recommend this location.
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April 2024 by Rich Johnson
Fast, friendly service every time.
