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January 2024 by Wayne Kinzler
On time and efficient
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January 2024 by Adelfo Ferronato
We rented the car in Elgin IL at an agency where we found courteous and qualified staff. For us it was a very positive experience!
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November 2023 by Nicolette Kazimier
If I could leave “0” stars I would. I was promised if I came at 4:30 pm that there would be a compact vehicle available for 25 dollars a day. Drove 25 minutes after work to be told they didn’t have the vehicle for me. I been trying since Wednesday to get a compact car, I have been to 5 different enterprise locations and 2 hertz locations. Any location I visit now taking a survey, at this point should be matching my insurance price. Wasting my gas and time. I will just keep writing reviews.
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November 2023 by Joseph
Special shout out to Nadia Adkins she has been amazing to work with. She has even stayed at the office late to accommodate my schedule.I have used this Enterprise location multiple times and the staff is amazing they go out of their way to help you with anything you need.
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October 2023 by Siri Vola
Thank you Nadia for your help as always very good experience with enterprise co since the 90 keep up the good work employ very good service professionals
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September 2023 by Junbug1970
This location is always busy, however the staff always pleasant to deal with. I always use enterprise as first pick however i dont like their policy if you are going through insurance company you dont get your rewards because you are not the one who is paying for it. Im not sure why, because i choose to use enterprise. I couldve use hertz or others which was an option. Thats like saying my credit card rewards is invalid because someone else is paying for my bills. I should start looking for other options. Car i received already have damages. Doesnt bother me as long is documented. Make sure u take pix of every little thing. I'm glad now spouse is auto covered. Overall i like this elgin location. Car should be washed and cleaned in and out and windshild should be bug splat free before turning it over.
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September 2023 by Devon
Had a pretty good experience thanks to Nadia. Ran into a few issues, but Nadia & crew made sure to resolve any issues I had quickly & I appreciate that. Very good customer service. Will definitely be renting another vehicle from this location.
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September 2023 by Ameer Singh
I have not seen nicer people than this rental car shop. They are very polite and helpful.
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August 2023 by S F.
The staff here is superior! I had the absolute pleasure of working with Nataly! She was so sweet and accommodating, I will definitely be renting from here again.
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August 2023 by Maulik Patel
Very professional... This will be my new place for rental car. The way they treat was amazing...
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July 2023 by Steve Kulisek
Fast Friendly Service! Wonderful staff, clean vehicles & … they pick you up !!! Don’t miss this gem !
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June 2023 by Stephanie Straus
First let me start off by saying that Enterprise is our main car rental go to. We last minute needed a car to get to a funeral out of state and decided to try this new location.We just moved out here and had yet to change our driver’s licenses. Earlier in the day I received a call to verify my address and I told them my new location didn’t match my license. They told me it shouldn’t be a problem and just to bring proof of new address and proof of insurance.I brought five different forms of proof of address and insurance.When I arrived, I was greeted by the assistant manager, Jesse Miller and after he looked over all the forms he said he couldn’t accept any of them because “unfortunately the address just doesn’t match the license.” Well duh?After explaining that the woman who was sitting right next to him was the one who said it shouldn’t be a problem, he called his manager who told him it was “Jesse’s call to make.”He then made “the call” which was not letting us rent a car. Then when airing my frustrations about having to scramble to find a car and driving out here for nothing, the woman who told us “everything would be fine” earlier just apologized for the inconvenience.They don’t care about helping you, or where you need to get to, or that we had a funeral to go to.Apologies didn’t get us a car, but Hertz did. Skip this location until these people can relay communication effectively.
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June 2023 by Dawn Maychszak
6/13/23 - 5-star update - the Chicago Ave Elgin location is fantastic. Organized, professional, helpful. No messing around or time wasted. I give this location & personnel a 5 star review.6/5/23 - I would give this process a -1 star if possible. This review is for trying to make the reservation. It seems to be outside of the country, the connection was terrible, and the English was very unclear at the other end and I could could not understand the person. There was no way for me to speak with a live person at the location where I wanted to rent my car. Ended up being very frustrating. She was sending me my reservation even though I didn't even agree yet do to the cost.
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May 2023 by John Loete
Had to rent a car because ours was in the shop and we were waiting on parts. Converted weekly rental to monthly. Staff was very helpful. Car worked well.
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May 2023 by Sean Massey
Went in today which was a very busy Saturday morning each employee was busy in particular the employee Jesse helped me get into a rental he went above and beyond to help!! I suggest anybody to ask for him if they need help with a rental 10 stars!!!
