-
February 2024 by Jerry D
There trying there best.. understaffing is a problem almost everywhere..
-
February 2024 by Elise Rivera
They didn't correctly check the fluids on my car after paying for a complete car inspection. It would have been nice to know that the transmission fluid was so low that it barely registered on the dip stick and that the coolant was low. Also, after 3 hours, I had to call to see if my car was ready, only to be told it's been ready and someone should have called. Went in to get my car and had to ask for the checklist, which had no information on it as to any issues, just their suggestions for high mileage cars. Tried calling after I found out that the fluids were low, and i was never told I spoke to someone who said they have no record of my car being in there for service recently... yet I have the receipt and paperwork.
-
January 2024 by Nancy Rodriguez
Great service and they have affordable prices
-
January 2024 by Roark
Open until 7:00pm and it was closed at 4:15pm when I got there. There are employees in the shop and they would not open. They never plowed the snow and you have hard time walking to the drop box. What is going on?
-
January 2024 by MaKayla Lloyd
The service that they did on our car was fine, but I’m positive they tried to scam me and also my sister in law. I brought my car in for an oil change, and they called me saying “Your windshield wiper fluid container must be cracked, we can’t fill it up and it’s pouring EVERYWHERE. We can fix it today for like $250.” I said no, and I’m glad I did because there is literally nothing wrong with it. I filled it myself, no leaks or anything and it works just fine. Some time later, my sister in law brought her car in for an oil change as well, and they called her and said “Your tire is completely flat, how did you even get here?? We can change it for you right now.” She said no, because she knew for sure she didn’t drive there on a flat tire. There WAS a flat tire when she picked it up, but it was literally a screw on the SIDE of the tire. No way she could’ve driven over it, it had to have been put there by someone.I just want to put this out there so no one gets caught in a scam and ends up paying money for nothing. I’m definitely not returning there, and I would just advise others to be really cautious, especially if you’re a female. I know they wouldn’t be the first to take advantage of women, thinking that they might not know much about cars.
-
January 2024 by F. LEONARDO R.S
Great person and manager is ScottCompletely grateful for their service and help more than anything on a day like today, Sunday, and about to close the store.You already have a loyal customer and their friends coming to your business.Great person and manager is ScottCompletely grateful for their service and help more than anything on a day like today, Sunday, and about to close the store.You already have a loyal customer and their friends coming to your business.
-
January 2024 by Goose
Hey guys, my car was parked in a hole connected to sewer drain. At least a foot deep and 2 ft wide. If I didn't know it was there, backing out could of caused damage. I also worried about my car getting parked there. I checked and seems ok. I wouldn't say anything if it was a dip, a small depression but it was deep.Work was done, but nobody called to tell it was finished like promised. So it was there 10am til 5pm. We could of used that time.
-
January 2024 by Jacqueline Van Fossan
Efficient, pleasant and very knowledgeable staff
-
December 2023 by Roy Jelinek
I had a bad experience with a defective tire recall on this location couple months ago, i tried to give a second chance to this workshop since my neighbor works there and gave me his business card , i had to repair a Flat tire , i told them to place the hubcap and the spare tire under the truck like it should go , they over-inflate the tire they repaired , hubcap was not installed and they didn't put the spare tire where it should go , they offered me apologies and a 30$ oil change , i scheduled an appointment for today at 2 to give them the opportunity to make it right and the called me within 10 minutes to tell me they have no availability, the same thing they did when there was a firestone recall they tried to avoid warranty related jobs .
-
November 2023 by Jon R
Very helpful and trustworthy! Nick went out of his way to help & took the time to explain my best options for tire replacement.
-
November 2023 by Montego Bear
I went in to have a battery replaced that is under warranty. Lance at the desk at the Elgin, IL Randall Road store said he only had 2 service people working and that it would take a few days to get to it. I asked what happens if the car battery dies while out on the road and he said they are not responsible. I would avoid this place due to uncaring attitude, only 2 mechanics rushing through jobs may mean sloppy service, and not wanting to swap batteries (an easy job) means that they just hope warranty work goes away. Future work from me definitely went away to other service providers who are more professional. Many low reviews on Google and Yelp are an indicator that this location needs a major revamp in staff and management.Update: There is no need to reply to the owner response. I took the car to Firestone in Rockford. Takisha and Jennifer looked up the prior battery service and arraigned for a battery check. The battery turned out to be bad and was replaced under warranty. The Rockford Firestone was completely different than Elgin. All of the Rockford Firestone people were friendly and professional. Perhaps some of the Elgin staff should be detailed for a week to develop their skill set at Rockford? Driving 50 miles for better service was worth it.
-
November 2023 by K Rose
Horrible! Got new tires and 1 went flat a few hours later because of a bad installation,had to take it to another place and that mechanic said that I was charged for work that wasn't done..dusty coffee machine,trying to oversell...just ugh! Go somewhere else.Car was also NOT aligned and now it's pulling right,Nick didn't do a great job and he was kinda rude to an elderly gentleman who needed service,but the place was busy...I guess I got the rush job,luckily my tire didn't blow on the freeway.
-
October 2023 by Khalilah W.
Please find another place to go.My car was unsafe to drive after getting 4 new tires. I came in with 1 flat,left with 4 new tires. My alignment was never done,1 tire went flat 6 hours later,and the sensor kept coming on, so I had to take my car in to another place. The new mechanic said that the work that I paid for wasn't done,I'll never go to this place again,it's dangerous to drive a car that's not fixed correctly.
-
October 2023 by Ja Iv
Went for an alignment, they claimed to have aligned my car and that it was out of alignment. To my surprise the car ended up worse than before. Brought it to another shop same day and said the car wasn’t aligned at all. The photo attached shows my steering wheel on a flat Straight road after my “alignment”
-
September 2023 by Lisa Ricci
I made an appointment for Oil change and wiper blade change. They inspected my van and it ended up needing a wheel alignment. They are very affordable and fast, I was not even there over an hour. Loved the service will always go to this location.