-
March 2024 by Arturo Vazquez
Great professional service
-
February 2024 by Mayumi Cole
Charity was extremely knowledgeable and answered all my questions. She was also very friendly and easy to work with. I am quite satisfied with her service.
-
February 2024 by Danielle Wright
H&R is great here, especially Danish is not only professional and friendly, he truly cares about the importance of your knowledge of what he is doing.
-
August 2023 by michael petersen
good experience today , would have been a 5 except last week we had an appointment at Springhill Mall and no one at your company thought to tell us you don't work out of there anymore . ----very irritating .
-
March 2023 by Lia Cefali
We paid a lot of money for our taxes to be filled out and we utilize their service so that we don’t have to worry about mistakes however, that is not what just happened. We filed our taxes, and there was some sort of glitch in their computer system so our state tax was Rejected. We have been waiting for days for them to fix this problem. The Lack of communication and consideration at this location is not OK. It is five days later and the problem still has not been rectified , yet they charged us $410. This is the Randall Road location in Elgin.Olga finally after two weeks of waiting for them to fix my taxes agreed to a full refund … great ! Now it’s been almost two weeks since then with almost no communication and obvious no money !I have sent numerous emails requesting info on where my refund from them is or a check number … nothing . I asked for a regional manger … still nothing
-
March 2023 by Tony Johnson
Shelly from their Office is Great. I've been going to her for several years.
-
February 2023 by Mark Sharp
Horrible over charged 100 dollars very disappointing, very unprofessional
-
July 2022 by Bri Miggs
My 2nd and last time ever using this establishment to file my taxes. Each time I file my taxes with H&R Block they make an error filing my taxes causing my refund to be delayed for months making it a HUGE inconvenience. Yet once my taxes hit they are quick to take their money “owed”. Choose wisely before coming here because there’s a 70% someone is going to mess up your taxes and you’ll essentially be paying someone to not even do the job right. Complete waste of time and money. Better off going somewhere else or using TurboTax.
-
July 2022 by Tammy Cadenas
Martin McManus in St Charles went above and beyond! Old fashioned customer service, I will definately go back next year!
-
June 2022 by Ehiz I
Never filing taxes in this location. Came in here looking to amend my taxes to add my wife who lived in a different country. The tax preparer Chuck Hanna gave me options to choose from to amend the taxes. I choose an option and later, then he comes back and gave all sorts of complaints saying he not able to help just because my wife lived in a different country. He OVER COMPLICATED my case when it was rather straight forward. then he brought in outside opinions from other colleagues in regards to my case and they too complained and complained and over complicated it. When I came in to collect my taxes, he just basically said can’t help you bye and I left. Worst service i have received. Shortly after I found a different tax firm and they were able to help me with no issues. Avoid this place
-
May 2022 by Siri Vola
Pretty quick and easy, the most of all they are known what they are doing and my return already comes with debit card
-
April 2022 by Cassandra Carney
Just had the best experience at H&R Block. I was helped by a representative named Shelley Taylor and she went above and beyond to help us file our taxes. She is so knowledgeable and helped us with all the questions we had. If you go to H&R Block I highly recommend asking for Shelley Taylor. 10/10 can't wait to go back and see her next year.
-
April 2022 by Mary Merrell
Always had great service with Alice Loftus. This year had Deb Wever, she was just as great! Sorry Alice moved away but Deb was terrific also.
-
March 2022 by Karen Cruz
Mr. Shawn was very patient, great listener and explained all very well.
-
February 2022 by angela houseman
I have my taxes done here every year and she always does a fantastic job.
