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November 2022 by Luis Vences
Honestly I had never been to this location before until today. I was brought in by Crystal via social media. By far the most efficient professional and friendliest and very welcoming staff. As soon as I stepped a foot inside the office I felt a great vibe and no time was wasted immediately Crystal go to work on my forms and getting everything situated for me. Her mom was also very helpful assisting me in any further questions I might of had. Their office was very well maintained and Covid safe and their scheduling is beyond affective and very efficient. I highly recommend anyone if you haven’t filed your taxes yet to go in and get them done here. Beyond grateful and pleased with their service and hands thorough work ethic. I will definitely be looking to get my taxes done here. Beyond 5 star service and great staff all around.
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November 2022 by Tiffany Marie
Maria has been my tax accountant for years and I refuse to go anywhere else. I always feel welcomed when I arrive and always leave feeling confident. She takes the time to answer any questions and is always knowledgeable. A great choice if your looking for a new place to prepare and grow with you throughout the years!
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November 2022 by Jenny Duran
Hi everyone, I highly recommend getting your taxes done with Crystal! She is such an amazing individual and really took the time to help me with my taxes. She went out of her way to explain things and make me feel more than welcome during my appointment there with her. I highly recommend!!!!
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November 2022 by David DiSantis
Best customer service experience I've had!! I have done my taxes through Jackson Hewitt for the last 5 years but it was in Belvedere. They all are respectful as hell and get you in and out. I would recommend them to anyone trying to get money quick. And Crystal is a sweetheart!!
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November 2022 by Delani Hernandez
Had the best experience by far here with Crystal! She explained everything to me and helped me super quick! Before my appointment she explained everything I needed to bring in and I had no problems at all. As long as crystal here, this is where I’ll go every year. I highly recommend this facility to anyone looking for EXPERIENCED help.
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November 2022 by Vanessa Ayala
Thank you Crystal Ortega for helping me file this year & for making me feel comfortable while doing my tax return. Check her out !!!! She’s amazing definitely recommend everyone to go with her.
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November 2022 by Robert Branch
Came here to file my taxes I made a little less than last year but still got every dime I missed out in the year before MARIA ORTEGA is the lady you need to see!!!! She was awesome!!! I’ll definitely be back next year
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November 2022 by Eric Rossel
Very poor service , after months. Of calls and waiting no check. Calls are not answered voice mail boxes full. The couple times Crystal did answer the phone I was told to call the IRS. I paid for this service why am I having to call IRS. Check was returned because no one was at location to acept it. I called customer service , given number to main location on lake street same story no calls answered and full mail boxes. Extreamly frustreated. After another 3 hours on phne with IRS still trying to get this resolved.
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November 2022 by Leslye Berumen
Crystal Ortega helped me complete my taxes. She’s friendly, fast, and explains everything she’s doing! Will never go anywhere else .
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November 2022 by Jonathan Rangel
Did my taxes here with crystal Ortega and she was amazing. She’s super friendly, fast and made the whole process very easy. She helped me out making an online account to help me see how my return was doing. Would highly recommend coming out and doing you’re taxes with her 10/10 service.
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April 2020 by Manuel Hernadez
I did my taxes here and I was told that I would be charged $200. It was decided that it would be taken out of my refund check but instead of taking out $200, they took out $700. Do not do you taxes here, if you do have fun getting your money stolen. This place doesn’t even deserve a full star.
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April 2020 by Rolando Ruiz
DO NOT DO YOUR TAXES HERE! My friend did her taxes here and she was charged extra! So she went in and was told she was going to be charged 200 dollars. She was asked if she wanted to pay up front or get it taken out of her refund check. She decided to take it out of her refund check because she is a single mother of three and has no extra money. Today she was looking into her stimulus check because she was relying on that money to pay her rent. She was directed to the Republican Bank to see the status. Once she visited the website she saw that she was charged 900 dollars by Jackson Hewitt. She was very upset and called the business. She spoke to a manager and the manager admitted to her being wronged and said his employee should have told her up front how much more she would be charged if it got taken out of her refund check. He then justified it by telling her to compare it to a dealership. That a dealership doesn’t tell you how much they’re going to make off a car because then you wouldn’t buy it. I was blown away by this response. A dealership isn’t going to tell you a car is 10k then once you receive your bill charge you 40k. She was charged more than 4 times the amount she was told. She is upset because that extra 700 dollars could have went to her kids clothes or any necessities they may have. If you go here to do your taxes set some money aside and pay up front because they will charge you more. I have spoken to other people who
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April 2020 by Ro Lando
DO NOT DO YOUR TAXES HERE! My friend did her taxes here and she was charged extra! So she went in and was told she was going to be charged 200 dollars. She was asked if she wanted to pay up front or get it taken out of her refund check. She decided to take it out of her refund check because she is a single mother of three and has no extra money. Today she was looking into her stimulus check because she was relying on that money to pay her rent. She was directed to the Republi
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April 2020 by Rolando R.
My friend did her taxes here and she was lied to. So she was told she would be charged 200 dollars to do her taxes here so she decided to do it. She was then asked if she wanted to pay the money up front or get it taken off her refund check. Since she is a single mother of three she decided to get it taken off her refund check due to money issues. Yesterday she was looking into her stimulus check because she needed the money to pay her rent, and she did not receive it. She was directed to republican bank, where she realized she was charged 900 dollars. She called Jackson Hewitt and spoke to the manager. The manager admitted she was wronged and his employee should have told her how much she was going to get charged. He then proceeded to tell her to compare it to a dealership. That dealerships don't tell you how much they're going to make because then you wouldn't buy the car. That's a terrible comparison. A dealership isn't going to tell you a car is 10k and once you get your bill it shows 40k. I am writing this because the extra 700 dollars she was charged could have gone to her kids clothes, school supplies etc. so if you go to do your taxes here, make sure you pay up front that way you know exactly how much you're paying. Because now the manager says it's too late and the money is deposited.
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February 2020 by Marcos Gonzalez
Have been coming her for 10+ years. This team has always gone the extra mile in effort to get me the best returns. There is no doubt they always have the best answer in the business.
