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May 2024 by Breonna Thompson
My experience with Gio was awesome ! He helped me secure a loan, he was very kind & patient with me the entire time ?
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May 2024 by faisal tariq
Great place to use the services like auto loan home loans.Got a best auto loan apr in these days.And special thanks to mr Richard Channey to help me out.
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April 2024 by Courtney Curnain
Had a great experience with the auto loan pre-approval process with the help of Irene. She was communicative, knowledgeable and friendly.
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January 2024 by Carlos F
After the holidays I was hit with multiple fees over a 24 hour period just so they could make money off me. I called to see if anything could be done to maybe pay a bit less in just fee charges and they were unhelpful and uncaring. This credit union ended up taking nearly $100 from my account just in fees which makes them worse than actual banks. Many credit unions don't charge outrageous fees and charges. Because fees and charges aren't necessary and because they strive to be there for the community and their people. Even Wells Fargo offers a grace period to avoid charging you fees. KCT does not.
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October 2023 by jeniffer
I just obtained several products, under the attention and advice of Alejandro Aranda, an excellent, very, very good advisor.
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October 2023 by Jei Ignacio Loacero
Excellent attention from Alejandro, everything explained in detail and without fuss, agile with adequate and effective management of information, very happy and satisfied with the chosen products, spectacular financial offers and diversity. CONGRATULATIONS x Alejandro!!!!
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June 2023 by Maribel Andino Echevarria
I do love this Bank. They always do anything to help me. There are not many ATM's, but there is a lot of Credit Unions around to be able to get cash.
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April 2023 by Aurely Vasquez
Coming from a “private” or smaller bank, It’s probably easier to go in person than to call because their phone service representative’s in their dispute section are terrible and awful. The wait line for the wait call was “1 minute” and then I waited 12 minutes to get someone to talk to me, ALL for them to HANG UP and when I called back, the wait time was 12 minutes which probably translates into 30 minutes waiting for someone to hang up on you. Chase bank, 5/3 Bank, or Bank of America would be the way to go, no long wait times.
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March 2023 by Ivelisse Rv
I just wanted to thank Artur (Elgin branch) for his excellent customer service over the phone yesterday evening. Employees like him are the humans that represent a company/business positively, with professionalism & excellence. I believe, because they love what they do. I appreciate it, thank you for answering ALL my questions, and for trying to go beyond it.
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March 2023 by Alma Carpio
I have been with this bank ever since I came to the USA, which was 1999. Never attempted to look or change to another bank. I feel safe and I trust them, excellent customer service, car loan rate is great. Easy to contact and talk to them. If you are looking for a true and trusted bank, it is KCTCU!!! I love this bank! highly recommended.
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March 2023 by Condo Rentals
Joezette Gonzales is the Gal you want to work with for your loan needs! She is polite, and on point, knows her stuff very well, escalated things when necessary, and is very communicative. Joezette was just very pleasant to work with from beginning to end. I HIGHLY recommend her and KCT Credit Union for your loan needs. They are very competitive too and willing to work with you. I am looking forward to conducting more business with KCT and possibly making the Credit Union my #1 choice for all my lending needs. - George
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January 2023 by Andre Blakley
What a phenomenal experience, bought a car recently and with rates so high I decided to look into financing at credit unions. KCT is local and provides the high touch care that we were looking for after banking with CHASE for several years if not decades. After this experience we will eventually switch all of our banking to KCT. Btw, ask for Richard Cheney, he’s the best and brings a detailed and unmatched professional touch. Just a great overall experience and looking forward to stopping by just to get a cup of coffee and enjoy a good conversation with the Richard. Thx KCT
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December 2022 by Maria Tapia
I am extremely thankful for Alejandro Aranda for helping me in understanding my debt and to work smarter in regards to payments. He helped me take a loan out for debt relief and a school loan. This is the only place I trust thanks to him and his amazing customer service.
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December 2022 by Totob
This rating is for the Geneva, IL branch especially Rick and Emilie. Applied a loan online, unfortunately this branch handled my loan. They really took their sweet time - 1 month, they were always out. I had to email them to follow-up and took days to answer or never answer. The customers are not their priorities. They are not there to help but to have a job and take vacation leave. Tired of their waiting game, I applied with another bank, same % rate, and approved in 5 minutes online.
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December 2022 by Christian Jacobo
First time getting a loan and alex helped me get right he was patient with me and was by my side through it all I appreciate everything he did for me
