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March 2025 by paul gac
I am a long time Metro customer, and that is due to the service, and experience at this location. Many thanks to Josoe, and Joel for their help today getting my phone switched over. You guys are great!!
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January 2025 by Cory Ulrich
My experience at this store was the only saving grace when trying to sign up for Metro PCS online. If it wasn't for Anna specifically, I would have ended up having my credit card company put a stop payment to Metro for lack of service.
I had a nightmare situation where I'd spent over six hours over two days working with Metro staff over the phone to get my number ported and activated. The phone support was so bad I started to request that the agent on the other end go play in traffic. If it wasn't for Anna, that would have been the end of my experience. Thankfully, she was able to compel the phone support to actually do their jobs, and in the end it only worked because Anna realized they were using the wrong IMEI for my phone, despite me giving them the correct one dozens of times.
Miraculously Anna was able to do while helping other customers, AND training a new employee. She was even able to do it while being polite and courteous, unlike the other nearby Metro stores in the Elgin area.
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December 2024 by Jaime Boyzo
Best service ever thank you ladies.
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September 2024 by Alma Angulo
All the people who work at Metro Flex Plus are very attentive when you come to turn off the phone and very friendly
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January 2024 by maritza g
My husband and I went to this store on Saturday to do an activation on a new phone but same phone number and when one of the ladies ask him what was his phone number and he said it, he had to repeat himself like 6 times because the lady wasn't getting it. Y'all need to train better the employees there (the manager was there also ) but she was talking to another employee there and let me tell you like 3 more persons came to the store while we were there and even though they were 3 persons in charge of the store that day they just let 1 do the work and she took a lot of time just doing an activation on a phone. Metro has really gone downhill because now they hire anyone and is mostly female workers that don't really do a good job, I remember back in the day in my metro an activation would be done in less than 10 minutes instead of 40 minutes.
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January 2024 by marcos metro
they helped me locate my lost phone
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April 2023 by jose colindres
100% recommended, the girls are very friendly and efficient, excellent service.
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August 2022 by Gloria Diaz
I can't believe they aren't open like the other ones ?.. Last time I was there the lady was late!!! Need to start doing better!!!
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June 2022 by Gloria Jaime
Every time I go they take good care of me. they are very nice. They always have the best prices
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May 2022 by gloria guerrero
I can't believe they aren't open like the other ones ?.. Last time I was there the lady was late!!! Need to start doing better!!!
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January 2022 by Enedelia Galeana
Great customer service, alway with a very welcome greet when i walk in to this store. I recommended this place to buy very affordable phones and cellphone service.?
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January 2022 by Ana
girls that work there answer all the promos and try to give you the best deal.GREAT SERVICE too
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January 2022 by Martha Salgado
Great customer service!! ??
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May 2021 by Alejandra Nevarez
Terrible customer service! The only lady that works in this metro PCs location is clueless in her job. There is always an issue going on every time my family tries to update their accounts or change something, even charges additional fees I’m sure she’s not supposed to. Terrible customer service!
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March 2021 by Ery ka
(Translated by Google) They helped us a lot and gave options for our problem, the person who attended us was very friendly. Thanks.(Original)Nos ayudaron mucho y dieron opciones para nuestro problema, la persona que nos atendió muy amable. Gracias.
