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February 2025 by Brian Fischer
Called 5 times in a row over the course of 15 mins and no one answered. What is that about? What’s the point of having a phone in the building at all?
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November 2024 by Jacqueline Cortes
Ana was really helpful and nice, really recommend asking for her.
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September 2024 by Ivan Francisco
They need to fix the ATMs, they never work
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September 2024 by Shantel Nixon
Do not bank with PNC! There is no benefit to doing so and this branch is useless! I do mostly online banking and the couple times I have gone to this branch they can never help!! I went in wanting 10 larger bills and was turned away because they didn’t have large bills today! YOU ARE A BANK, how do you not have large bill! The teller was extremely rude and they also never pick up their phones! Don’t waste your time!
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May 2024 by Freddy Garcia
Worst bank I ever dealt with. They never answer their calls.
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May 2024 by Marilyn Soto
Worst customer service From Ana Contreras & the manager Mitchell first the branch does not believe in phones & also in appointments they do not care or listen they rather take walk ins & people they know. If I could give this branch no rating I would PNC needs better workers & management .
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January 2024 by Ventura Lara
A good place to open your bank account, you enter immediately A lady assists you entering, very good place, I recommend it
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September 2023 by Kalpesh Somaiya
Check from their own bank they don’t cash it. How is it even possible?
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August 2023 by Heather B.
We have been with PNC Bank for almost 20 years. Our closest local bank is this branch on Summit Street in Elgin, IL. At a time when PNC is actually closing their local banks and turning them into "Solution Centers," which do not function as a normal bank and you cannot do normal banking transactions there, it's great to have a branch that is still normal and has a drive thru, etc. However, just recently, this branch has been a mess. Long lines out the door in the lobby, lines wrapped around the building in the two drive thru lines. Regularly there seems to be only one person working everything, although there can be 2-4 more people in the branch just standing around. Today was unacceptable. I am self employed and receive multiple checks from clients. It's just easier to run through the drive thru and quickly make one deposit. Don't trust the atm with good reason, and electronic deposit doesn't always work. We sat behind a car that was ahead of us, just ONE car ahead of us, that's sat at the drive thru terminal for 20 MINUTES and didn't move. Finally we couldn't wait any more, so we pulled around to the lobby entrance, I tried to go in and the door was locked. The lobby was packed with a long line. I was met at the door by the bank "hostess" and the security guard lady. They said the lobby was closed because it was too full and that I should use the drive thru. (We are talking through the glass door) I said I have been sitting in the drive thru with only one car ahead of me that hasn't been served and hadn't moved for 20 minutes and I just need to make a simple, quick deposit. What do I do? I asked what was going on. They then immediately raised their voices at me and said, "The lobby is closed. Use the drive thru." I repeated the problem with the drive thru and once again asked why there is such a problem inside and outside. They elevated their voices again, especially the security guard who got in my face through the glass and kept yelling the same thing over and over. Truly, what is going on here? Customers are not being served well by PNC and certainly not at this branch. If you are short staffed, assuming that's the problem, hire more people or borrow staff from other local branches. To be met at the door of a bank that's supposed to be open with such hostility is disturbing. Great way to treat loyal customers. You're welcome that we continue to do business there. Holy cow.
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December 2022 by Darwin Tapia
This place needs better management, the employees speak about their social life with each other while the customers need service and are waiting. They also chose to sent me my Debit Card by mail, which never arrived to my house, when they could've just simply printed it there. This speaks unprofessionalism on many levels.
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November 2022 by Itzel Sanchez
People at this bank always have an attitude and never do what you ask them to do with your account WORST CUSTOMER SERVICE EVER
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June 2022 by abderazul isack
Took 25mins plus to get a cashiers check.
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June 2022 by MONICA GOMEZ DE LEON
Wooow I recommend that if you have any financial doubts, credit card loans, seek help from Miss Ana Contreras. Always friendly with a good attitude and desire to help ???
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May 2021 by Ariel Hernandez
I’ve been trying to call this bank none stop and when I ask her about my account she said it’s not available I was supposed to get my debit card in 7 days I opened my account April 21 I regret opening a bank account with them it’s insane
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September 2020 by Gio Rodriguez
App sucks but not as much as the drive thru at the Summit st location
