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March 2024 by Mollie McGrath
I called to rent a space, thought it was set and then I never got an email with reservation confirmation. I called back and proceeded to get bounced to 5 different people because my reservation was expired, even though as I write this the move in date is still 3 days from now. So finally someone gets the email to me and I'm thinking we're good. Nope. Now not only does the reservation say its expired when you look at their site, but there was no one at the facility despite the hours and assurance someone would be there to finalize the reservation.
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March 2024 by Ian Turner
Irene was so amazing and helpful
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March 2024 by Dj jimmy Briones
Paula was really helpful and very kind
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February 2024 by Nicholas Collins
Irene is the best, fantastic to work with!
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November 2023 by Christina Welch
Caprice and Irene was such a big help love you your smile caprice
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October 2023 by Tiffany Cervenka
Irene and Deniz are amazing. Great customer service and they made sure our needs were met. They answered all our questions and made sure we understood all of the paperwork and rules. The lobby and grounds at the big timber location are very clean and well maintained which is another reason we decided to rent a unit here. I highly recommend this location. Ask for Irene or Deniz!!!
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October 2023 by Jessie Caballero
Great service. came in person and Paula did a fantastic job assisting me find the right storage unit based on my needs. highly recommend if your looking for a unit in Elgin
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October 2023 by David Tamayo
Irene and Caprice were amazing and really helped me with the rental.
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October 2023 by Lori S
Service Providers at both Public Storage Facilities were very accommodating, and professional! I highly recommended the site on Randall, just North of North Ave. Also, on Big Timber Road, east of McClean Blvd.Nice to be treated by folks who understand your needs, and go out of their way for you!!
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October 2023 by Kelly Richardson
Ahlyiza was such a wonderful help 10 stars for her customer service and patience
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August 2023 by Alexander Garcia
Was looking for a unit to rent, got the unit the same day! Ahlyiza was a great help professional and helped me save money!!! Helped me with the app as well in and out highly recommend!
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August 2023 by Pablo Sobles
Lori was very knowledgeable with her job. She did really good !!!
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July 2023 by ponchothesnowman
Irene is the best of the best! We had a problem with the online booking feature, and she was so polite and nice. It took some time to reboot the system, so long, she stayed after hours to make sure we were happy.The unit we got was spotless and very comfortable with the climate control.10/10 would recommend!!
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July 2023 by Ellie Ramos
Irene was fantastic! Extremely helpful and answered all my questions. I needed a last minute change and she made the whole process so smooth. She also took the time to show me around and make sure I knew all details. I have already told people about her and the facility. Also, thank you to Piper for her help on moving day. Appreciate it!
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May 2023 by magdalena brzoski
Hi I called public storage at 665 big timber and spoke to a young lady by the name of ahlyiza boy she was so helpful and patient and kind she really did help me I hung up with no worries about what I called for I wish more people would be as kind and patient as she was
