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July 2025 by Marshall Brown
Look elsewhere if you want a storage unit. They will triple your prices in a couple years. Started off at 125$ and finished in the 400$. Do not use them for storage units. People throw trash over the walls and the thin walls are falling apart. So people will come into your rental and destroy your stuff. Property manager was nice though.
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April 2025 by Ronald Gagliano
I'm relocating to elgin and I talked to Michelle about the selection of units. She was very helpful.
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March 2025 by Michael Ford
Basic low grade storage who bought the place out and raised all the prices
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March 2025 by Joyce Criel
Michelle is so friendly, she makes renting a unit fast and easy 🥰
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March 2025 by ashley bodek
Very good company great staff
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February 2025 by Kenia Moreno
Michelle was super nice and helpful she made the process so easy thank you
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October 2024 by Vesna Pesovic
THIS LOCATION IS NOT IN BUSINESS! THE GATE IS NOT OPENING ANYMORE AS OF 10/21/2024. Customer service is saying there are tickets open for repair, but obviously if they are still in business they would fix this matter within 30 min or so. Having gate locked and not operational for self storage is unacceptable. The customer service says the wait could take up to 3 days! That is unacceptable! This could only mean only one thing. GOING OUT OF BUSINESS.The Red Dot was great, this company is rock bottom! The only thing that this company has working flawlessly is their payment processing system. Everything else is 0.Customer service is EXTREMELY RUDE, AND property manager that is in Woodstock is nowhere to be found or reached. The phone number gets automatically rerouted to customer service who knows where... When you request to speak with district manager, they pretend to send a request and the district manager never calls back. He doesn't even exists... Except the payment processing system that works flawlessly, everything else either doesn't work or it does not exist, including the response to this comment, even if it appears, it will probably going to be fake politically correct nonsense or generic fluff... Nothing normal...
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October 2024 by Jasmine Villa 21
IF I COULD PUT 0 STARS I WOULD
THESE PEOPLE ARE SCAMMERS !!!!!!
They will not answer the phone. The automated system is trash and YOU WILL NEVER EVER BE ABLE TO REACH A PROPERTY MANAGER.
Please read the reviews first before signing !
They had me sign a lease for a unit that was already rented out to someone else and when I called about they answered pretended to care and then hung up.. since that they have not answered any of my calls.
I even added a picture to show that a lock was already placed on that unit when I got there.
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August 2024 by A VonDran
DO NOT STORE ANYTHING HERE !!
I rented units at this facility when it was still called Red Dot Storage. Everything at the facility is outdated & janky, but I ignored that in exchange for the slightly lower pricing. Buildings get old, I get that. However, over the time that I rented, I noticed that there was almost no maintenance. Trash all around, huge potholes, broken unit walls and slide bars, etc. Then a lock on one of my units was mysteriously cut off & the facility charged me for a replacement. When I inspected the unit, no items were missing.
It seemed that the property manager had cut the lock on the wrong unit & then had the nerve to charge me for the new lock. A couple months later, in February, 2024, my unit and several other units throughout the facility were broken into. I filed the insurance claim through the insurance company that they require you to buy a policy with - they still haven't paid the claim. There was no security, video or otherwise, anywhere at the property. I notified them on the phone in early July, 2024, that I would be emptying one of my two units on 7/20/24. About two weeks after emptying my unit, I received notification of new ownership/name of the facility - it is now Storage of America. Storage of America keeps billing me & harassing me for rent on the unit that I emptied before they even took ownership. Their email address is defunct & no one responds. I called their phone number many times & when you choose the option for the "property manager" or the option stating that you are an existing customer, it spits you right back into the automated system, where you just answer the same prompts over & over in an endless circle. I finally chose the "new customer wanting to rent" option & suddenly, when they think they may get new money, you miraculously get a person. The rep had no record of my unit having been emptied & went ahead & took the info. She stated she would forward it to the "property manager" for processing. I said I want to make sure that they don't continue to try to charge me for a unit that I stopped renting a month ago - or try to take me to collections, claiming that I owe them a balance. She responded with "it will be up to the property manager". I asked how I can contact the property manager since the automated phone system offers the option to speak to the property manager, but never actually transfers you to them, aaaand.... she hung up on me. This company, and the Red Dot Storage company that they previously claimed to be, are both scam artists. In hindsight, it seems that the property manager, or owner, may have been involved in the scoping out of units for future theft. If you rent here, be prepared to have your units burglarized, your insurance claim ignored, have zero customer service and be billed even after you end your rental.
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April 2024 by VIPERRAM
Needs a parking lot BADLY
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March 2024 by irex bombora
Nice storage
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October 2023 by frank lopez
Trustworthy and efficient
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September 2023 by Travis M
Easy setup, everything was complete online. I did have trouble with my gate code but the 24hr service quickly resolved my issue. Thank you
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September 2023 by Perry A
No issues, straight forward. Thats the way all storage facilities should be. Clear payment options to set up auto pay on the same day every month same amount everytime. Thank you.
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May 2023 by Ula Bizon
Nothing but great customer service and experience with red dot. Their customer service is amazing, all questions answered in timely manner. Their online platform is user friendly, which makes renting out a storage unit a breeze. Will always recommend this place to anyone who is looking for one.
