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September 2023 by Grant B.
All I needed was 6 vinyl blinds for a rental property. First of all, the selection in this store is picked over...the inventory hasn't been replenished so some of what I needed was in boxes 20 above on the rack. After the hassle of finding someone to bring them down for me, I noticed that they only had open boxes of some of the sizes I needed. All of this is very frustrating and feels very disorganized to say the least. I reluctantly purchased 2 open box items and by the time I got home I realized that BOTH had the hardware REMOVED!! So I drove a half hour back to the store hoping I could swap hardware from a different box so I could complete my project. After all I paid for two incomplete, UNUSABLE items!! Donna, who was working at the counter was just the worst from beginning to end. Her attitude was "NO" from the moment I walked up. She said if I couldn't find the exact same size blind that they wouldn't let me take the hardware from a different box, I'd have to drive another half hour to a different store. What a joke! I could just buy another size and return THAT one without the hardware which I explained. Again. "NO". When she called the store manager about this, of course he rationally answered "yes, of course" because as a customer I just wanted the complete items that I paid for!! Donna needs to find a different job than customer "service" in my opinion.
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May 2023 by Darrell S.
I need a tiller and a to z stop renting so I called Home Depot and they had what I needed so thanks to Home Depot I was able to do my garden and return it the same day
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April 2023 by Karina N.
Beautiful selection of plants and flowers. We were looking for a sympathy plant and were very pleased to find a nice one here that didn't break the bank! We were in and out!
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December 2022 by Angelica V.
I stopped in last night 20 minutes before closing and I received phenomenal service from everyone! I would especially like to thank Adrian (loader) for going above and beyond to help me fit a snow blower in my car. I look forward to making more purchases at an establishment that makes me feel like a valued customer!
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October 2022 by Janet N.
Missy is a really enthusiastic and helpful employee thankful for her help! She deserves a raise !
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June 2022 by Jay G.
Ordered a Samsung washer & dryer back in February 2022 do be delivered In May as we were building a new house. I called two weeks before our close date in order to confirm we were still scheduled for the date planned and we were on the schedule. Didn't receive the confirmation delivery call the day before so i decided to call them. CS rep said it was still early in the day and i should receive a call by 7pm to confirm delivery time. Not even 2 minutes after hanging up, another CS rep had called and let me know Samsung didn't ship our order and i needed to call them to confirm delivery. When I called them, they had advised our order was back ordered and the soonest it could deliver was the following week. Product got delivered a week later and within 2 days we had issues. We called home depot and they sent out a technician who advised we needed a replacement. When i called to schedule the delivery for our replacement, home depot advised they messed up and shouldn't have sent a technician from home depot that a Samsung technician should have came out instead. It has now been two weeks and I am going back between samsung and home depot both pointing their fingers at each other and the issue still isn't resolved.I will never shop at home depot for appliances again. If i ordered from you, why me, the customer, have to check on the status on my delivery as well as reach out to samsung to get delivery rescheduled. Also, the issue i am having home depot should be the ones to help resolve with samsung as we are getting no where with them, and they have the relationship not us.Terrible customer service on both sides. do NOT buy from home depot. Go elsewhere like best buy, they have better customer service.
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June 2022 by Jessica S.
Ordered a Samsung washer & dryer back in February 2022 do be delivered In May as we were building a new house. I called two weeks before our close date in order to confirm we were still scheduled for the date planned and we were on the schedule. Didn't receive the confirmation delivery call the day before so i decided to call them. CS rep said it was still early in the day and i should receive a call by 7pm to confirm delivery time. Not even 2 minutes after hanging up, another CS rep had called and let me know Samsung didn't ship our order and i needed to call them to confirm delivery. When I called them, they had advised our order was back ordered and the soonest it could deliver was the following week. Product got delivered a week later and within 2 days we had issues. We called home depot and they sent out a technician who advised we needed a replacement. When i called to schedule the delivery for our replacement, home depot advised they messed up and shouldn't have sent a technician from home depot that a Samsung technician should have came out instead. It has now been two weeks and I am going back between samsung and home depot both pointing their fingers at each other and the issue still isn't resolved. I will never shop at home depot for appliances again. If i ordered from you, why me, the customer, have to check on the status on my delivery as well as reach out to samsung to get delivery rescheduled. Also, the issue i am having home depot should be the ones to help resolve with samsung as we are getting no where with them, and they have the relationship not us. Terrible customer service on both sides. do NOT buy from home depot. Go elsewhere like best buy, they have better customer service.
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January 2022 by Victoria Regan
amazing customer service in tool rental! we purchased a new snowblower in preparation for the new year snowstorm and upon setting it up, it was broken. thankful for the customer service desk and tool rental for working with us to get a trailer and find a fix replacement in a timely manner! thank you Steve, Jack, Augustin, Gianna, Quinton, and Erik for all your help!
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November 2021 by Carm A.
Awesome Home Depot, great service, great lay out. Everything is easy to find. Very clean store and organized.
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October 2021 by Tony Cruz
WHEN MILEY CYRUS DANCES NEARLY NUDE AND LICKS A HAMMER, IT'S CALLED ART. BUT WHEN I DO IT, I GET KICKED OUT OF HOME DEPOT.
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September 2021 by Kenneth Piercey
Steve was extremely helpful with my jackhammer rental.Ken PierceyPiercey & Associates, Ltd.
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June 2021 by BB B.
5/2021 ****** Can I give it 6 stars? I can't say Wow enough for these guys. Beth and Maddie in the Garden section went way above and beyond to help my wife out this past weekend. Beth really extended herself to find some "hard to find" Zinnia plants, and Maddie had a great mannerism at the checkout. Each was helpful in their own way. But they were not the only ones. We live 10 miles away and only get to this particular Home Depot once a year maybe. Usually we use other ones much closer to home. This one has all of them beaten hands down! The others are fine. But this place had more staff to assist, friendliest staff we have ever seen, and were offered help more times than I can count! I only wish they could pick up this HD and all its staff and move it closer to my house! It would be my go to place for sure!!! Note for the store Manager. You must be doing something very, very right to have staff like we experienced both inside and outside. More smiles per mile in this store. Way to go! Nice job!
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April 2021 by Robert Nicholas
home Depot red does their fence display out front on a regular basis. I took a picture of a fence I wanted to purchase because it said I needed to order it online. their price out front was $39. can't find the fence anywhere online so I called and was told on the phone that they can get me that fencing but it's going to cost me $47 per panel versus the 39 they have advertised out front. The gentleman told me that's the starting at price and I explained that doesn't make sense because it's not like there are add-ons for a fence panel. he said yeah that's how we get you??? I'll take my business elsewhere thanks
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January 2021 by Steve W.
DO NOT use The Home Depot for your kitchen remodel project. I went through the Elgin IL store to get their assistance with changing the footprint of my kitchen because I assumed they would be experts who could coordinate the various contractors involved with the project and I was willing to pay extra going through them because it would save time and hassle. Starting out with the designer, I explained that I only had the ability to go up to the maximum for their project loan to cover the cabinets, counters, construction, plumbing and electrical and only $6k outside of that for appliances, flooring, backsplash, window dressing and light fixtures. I said that I needed to know if we could do the project within that budget or if I should wait a year to save up more money. She discussed it with her construction contractor for a few days and then came back to tell me that she was happy to say we could fit it all within the budget. Construction then began, with my walls ripped open and all cabinets removed, when they told me that the order was missing $9,750 for electrical items, even though I'd paid $12k already for electrical as part of the order. The things missed were all of the lighting locations and they said they needed to charge for removing existing electrical outlets in the area that the new kitchen was being installed and for adding power to the microwave they had in my floorplan. Shortly afterwards, they identified that they were missing all of the plumbing for my sink and that would be another $4k! I ended up having to put $10k on my Home Depot charge and they covered $4k for the sink, but this caused me to have an extra $500 a month in expenses for the next 2 years, if I wanted to pay that amount off with the 24 month free financing they offered. I also had no money left for all of the other things the $6k was budgeted for, including no money for a floor. Talking to store managers and the corporate resolution line, they lead me on for 2 months that they would find a way to help me and that they were working to give me money back for some of the electrical since a peer reviewer and the construction company allegedly reviewed the order before it was placed, but they were just stalling for the rest of the project to finish and then said they weren't giving any compensation for anything. I also spent 40 hours of my time following up with their construction contractor trying to get things scheduled. The cabinets were installed Nov 12th, but today is January 29th and they still haven't even scheduled when they'll come out to install the hardware pulls on the drawers. Another selling point the kitchen designer used was that, "we're not the cheapest, but we're also not the most expensive and we'll leave your house clean after working." This couldn't be further from the truth because their contractors left all of the sawdust on my garage floor each night they left, tore open a wall in an adjacent room that wasn't part of the project because it was easier to fix their plumbing mistake and left spackle all over the floor in that room after repairing it. They put up plastic sheets around the rooms they were working in, but when they left there was a fine layer of dust over everything, including the floor and counters. I had to wipe the entire kitchen down from top to bottom after they finished installing the cabinets. Do yourself a favor and don't make the same mistake I made in trusting these guys. Try Lowe's or private contractors instead.
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September 2020 by Toom Wiitanen
Love all staff here Good service