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March 2024 by George Luft
Happy staff always hepful
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November 2023 by D jones
Terrible employees
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September 2023 by Ozgur Yildirim
$1800 phone, being returned to AT&T was stolen in this facility. I strongly recommend not to ship anything of value through this post office, they know it. Check the number below, shipped mid July and and today is 31st of August.Tracking Number:9267690100796412593947Latest UpdateUSPS is now in possession of your item as of 9:31 am on July 17, 2023 in ELGIN, IL 60123.AcceptedUSPS in possession of itemELGIN, IL 60123July 17, 2023, 9:31 amShipping Label Created, USPS Awaiting ItemELGIN, IL 60124July 16, 2023, 3:02 pm
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July 2023 by Dayana Lopez
worst customer service ever and the attitude even worse. waited in line behind 6 people everyone was in 10 min before closing time line took long so by the time it hit 6pm he told everyone to leave bc he wasent taking anyone customers like seriously???? next time close the doors early if ur not gonna want to take customers
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June 2023 by Kon Wo
Terrible staff (talking about you Vince). I entered the store around 5:50pm (they close at 6) and proceed to wait in line behind 6+ people for 13 minutes without moving a SINGLE person because they had one worker (Vince). As Vince was helping a lady, he checked the time and told us that she was going to be the last costumer... Remember, all the people in line got INTO the Post Office BEFORE 6pm, yet he refused to take our packages because the clock was past their "closing time".One of the customers spoke up and Vince simply replied with "get here earlier next time". Customers patiently waiting in line shouldn't get kicked out of the Post Office because they were understaffed that day. Pathetic.
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March 2023 by Diane Wiedeman
They are always pleasant. They don't rush and give you the attention and time you need.
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February 2023 by Londyn Goettel
The employees here are wonderful, hard working people. The customers leaving 1 star reviews are most likely the same customers I see in line giving the employees attitude and being outright less than humanly decent towards them. The workers here certainly don’t get paid enough to deal with the BS they deal with on a regular basis. I regularly ship items having my own online pop up shop, and I have never had an unpleasant experience (I’m there probably twice a week). There is always self service if the line is longer than expected and its always super clean and professionally run! 10/10 experience always.
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February 2023 by Greg Zielinski
I was surprised to see the ratings so low. I've been regularly the last 6 months and service has been quick an friendly. They appear to be well staffed. Sure, occasionally there has only been one person at the window but I didn't have to wait more than 5-7 minutes.
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December 2022 by Anna Szkoda
If I could give this place ZERO stars I would. Right away the lady I spoke with had an attitude towards me. The same person I ordered from which they didn't have a problem delivering a week ago they had an issue delivering it today. and Instead of waiting till EOD or Next day to ship the item back they did so right away. HORRIBLE.
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September 2022 by Syed Shah
If you want to know why people don’t like government funded institutions come to this place.
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August 2022 by Kiera Joseph
Worst experience at a post office ever. I and one other person entered the building 10 minutes before they closed. The stranger was very kind, and i held the door open for them. They walk in with no problem. Some random customer said it was 6, which was false. As soon as I walk in, they shut the gate on my face. They weren't closed yet, and no one else was behind me. The employees were also rude, refused to look at me or acknowledge my existence. Instead of yelling at them, i left in silence, because there was no point in wasting my breath.Should i have not held the door open? No, i still would have, even if it meant they would get service and i didn't.Next time, I will chose a different postal location other than this. I should've listened to the reviews, the poor ratings. But i didn't. I only proved them true.
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July 2022 by Carm A
I seriously hate coming here. Every single time, they ask what is this? It's a box to ship out, I mean DO YOU NOT know your own job? And what you handle? Then they see the prepaid postage, what's that? AGAIN?? Learn your own job. One employee even said to the girl, that's a stamp.......at least one person knew what their job is. I have to literally sneak in to drop something off to not get the third degree on mail, that belongs here to be shipped out. UGH.
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July 2021 by Joe Imhoff
Just a regular old post office. Sometimes it's a real pleasure. Other times it's the opposite. This location is better than most but it's not like they're going above and beyond its just that other locations are more dreadful.If you can, go to the one in downtown Elgin on Highland. But that one can be so busy that I've driven across town to this one and pretty sure it was faster, drive and all.
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June 2021 by Uday Bhaskar
Very disappointed with their services, extremely unhelpful. The lady who works at this location says she is working with USPS for past 5years and she knows which service is possible and which is not. She doesn’t want to learn new things and do some research to help the customer. The utmost saddest part is even the supervisor supports her that the service I was requesting is not possible.I have went to the east Elgin USPS main branch and got what I need within less than 15minutes.Shame on the staff and the management.
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January 2021 by Shawna Holland
This is probably not the Post Office fault but in the Winter the handicapped parking spots should be the 1st ones ploughed not the last ones. They were literally the only ones in the parking lot with snow and ice still in them and I mean completely filling the entire spot. Every single handicapped spot.
