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September 2023 by Dick G.
Purchased a new I Phone 14 and several accessories. Employees very helpful until I came back in with a faulty lighting cord. I was told that I would have to contact the manufacturer directly for replacement, MWORKSPRODUCTS.COM. I voiced my displeasure that I could not just exchange for a new one. As expected, I sent a few e-mails without a single response, I am out $34.99 plus tax that I paid for the cable. In my quest for an exchange I found that this location is a Verizon Authorized dealer and not a company store. The dealer name is Victra and in my opinion they misrepresented themselves as a Verizon company store. If they were a company store, I think this would have gone as it should with me getting a new lighting cord. This is not a good look for Verizon either.
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June 2023 by Google user
Marco is the man to see he's helpful and willing to work with you on getting whatever it's you may need definitely a dedicated worker and a good guy!
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March 2023 by Christina Almeida
Joe was amazing. He helped us get a great deal and walked us through all the specs on various phones and the best accessories.
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January 2023 by James Kotsivas
Great service, went quicker than I thought with no issues.
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January 2023 by Joan Jackson
Our visit was excellent. It could not have been better. Casey C. was very professional, knowledgeable, efficient and friendly.
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December 2022 by Mike McGavock
Joseph was very helpful, knowledgeable and help me make the right decisions on the purchase of my new iPhone 14
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November 2022 by Amanda Ortegon
This location isn’t worth your time. Showed up at 5:15 and employees had locked the doors and stared at us when we pulled on the doors to come in. Their hours on the door says 6 and online says 7 so either way they chose to close at their own time. Was looking to switch service and get a quote from them but rethinking my choices. Apparently customers are not this locations priority.
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November 2022 by Joseph Fiordirosa
Pat the salesman was very helpful. Helped me find a case for my phone
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October 2022 by Jon A.
**Buyer beware** Ask for your itemized bill before you buy anything! We switched over to Verizon to try out the network. The network is great, but that is about it. We went into this store and got new lines and was told we would be signed up for the $65 per line. After seeing the bill through the app, I saw that the wrong plan was selected on the bill, we were signed up for the $75 per line instead of the $65 per line. As I was viewing the bill I start to notice other charges that the salesmen never talked about, things like home device protection and the device protection adding up to around $75 in additional charges. When I call them about the charges they said, "just log into the app and change the plans and drop the extra add-ones." Well, guess what? After calling Verizon multiple times they cannot change the first bill because it has already been processed. So, because the sales guy at the store inflated my bill, I get stuck paying a bill that has services on it that we didn't want.
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August 2022 by Donna Mack
This is the best experience I have had.The staff was stellar. I got a great package at a great price.Highly recommended.
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August 2022 by Marlene Carter
Casey was great to work with. She was efficient, worked quickly and accurately.
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May 2022 by Josh Lather
Kevin T. was the best!!! Helped me get what I wanted/needed without high pressure sales or hidden costs like other providers I have been to. Knowledgeable and friendly; I won’t be going anywhere else in the future. Went to the Verizon in Batavia first, 1.5-2 hour wait, Geneva location employee never showed up, so Kevin in Elgin was my savior. Trust me, I dread going to the phone store, but I can honestly say this was a very pleasant experience. Five stars; highly recommend. (Mostly because of Kevin T. Give that man a raise! Seriously!)
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May 2022 by Milt Awe
The young man that waited on us (Kevin) was knowledgeable, personable, and a joy to work with. I would highly recommend him to everyone!
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May 2022 by Lee Beck
My experience was not what I had hoped for. My funds were applied to my outstanding bill, but my attempt to change my account to better accommodate my needs was all in vain and I felt I was wasting my time for even trying.
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September 2021 by Heidi Zipoy
Kevin was wonderful when we got our new phones. He answered all of our questions (and we had a lot) and was very nice and professional. He even brought to our attention promos/discounts we were missing out on prior to our visit.
