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December 2025 by Eric Schwendner
Our bakery order was cancelled systematically around the holidays, but Melissa was able to help me get a viable replacement set up within minutes. Great service and food!
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November 2024 by Debora S.
Well Dean did call and apologize for her But what I don't understand is why she is still there. I am sure she got talk to and everything is over now. But how would you feel if you walk into a pharmacy and the pharmacist said she will not fill this medication and it was only for cancer patients. I hurt real bad on cold days I suffer from fibromyalgia and my spine is crooked and have degenerative disc disease. I would honestly like an answer what would you do?
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June 2024 by Raven S.
horrible horrible customer service. had a MANAGER call someone a "lying c*nt" very loudly in front of myself and my boyfriend. there was also another employee who was moving motorized carts get behind us and make immature noises, as well as her argumentative stating he will not lose his job for disrespecting a customer. Kanita and Julio. Do not shop here, do not keep this elgin store in business.
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April 2024 by Scott W.
I have had numerous issues with this particular store over the years but have never called them or given bad reviews. Now, they have really pushed my button. Visited at around 10:15pm on Tuesday April 9, 2024 and as usual the stockers had a few aisles blocked with skids to where you could not get through. One stocker walking around belching real loud even though he knew customers were around. The worst part, after shopping for a half an hour, the cashier and supervisor did not know how to enter my gift card that I received from completing online surveys, so I was forced to leave empty handed. I have used these type of electronic gift cards for over a year and they always have problems with them but end up figuring it out. Not this time as they whispered amongst themselves that it looked like a photo copy meaning they thought I was trying to scam them. It is not my fault that the employees of Elgin Walmart do not know how to do thier jobs, Maybe they should go to the Carpentersville store to be trained as that store knows what they are doing.
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February 2024 by Ab B.
Walmart Elgin,il Returning a travel suitcase. I bought the product at the Elgin Walmart. . The suitcase collapsed along with the wheels after the first international flight. That's why I wanted to return it. I was ignored by the Walmart staff. This is the first time I've encountered something like this. I've been a Walmart customer for over 25 years. Now my store, unlike Walmart, will be Target.
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December 2023 by Michael C.
The reason I like this Walmart super center was just that it's big, tall, and thing that I miss about that Walmart is the times when they used to have there blue and yellow colors for the inside and brown in the outside with the big logo.
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November 2023 by Claudia H.
Fast, dependable and accurate service (delivery). Yes this Walmart offers delivery and they are FAST! While I love Woodman's grocery - Walmart has even lower prices on most everything. I save mega bucks shopping online here. The produce is fresh and clean. The supplies (paper towels, toilet paper, trash bags, Tostitos cheese in a jar, bell peppers, etc) again are cheaper then elsewhere. If Walmart can charge .10 - 1.00 cheaper ask yourself why other stores are marking up the price of their stuff like they do???? Forget Amazon except for some of the most exotic stuff. Walmart rules. Amazon has gotten expensive compared to many places. I have never been in the store itself or met the employees but again I can order stuff and within 24 hours its on my doorstep. They very rarely are "out of stock." I love my Wal-Mart. ;-)
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October 2023 by Adam H.
I've had my worst experience in shopping here. I was heading to check out and while scanning my items, Linda decided to target me by carefully watching what I scan and looking through my bags before accusing me of shop lifting. I was leaving checkout with some unscanned items because I've had to use the restroom. She then runs right in front of me and pushes me and my cart back and says " Unpaid merchandise isn't permitted after checkout area". I stated clearly I have to use the restroom and there is nobody to watch my stuff and she then tells me to put everything back and reshop once I'm done. Are you serious? I can't even believe this is how these employees run this Walmart. First, you don't get paid enough to even do your job, second, there's no reason to be completely rude and not being understanding in my situation. I hope this employee loses her job because that's what she deserves. She didn't even offer to look after my stuff. Instead, she notified the optical department which has nothing to do with any of our business and calls security for no reason said. I was then let go by the optician kindly.
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February 2023 by Wyatt K.
I used the Walmart app to purchase my entire grocery list (about 30 items) and selected a curbside pickup time between 7 PM and 8 PM. I arrived at 7:15 PM and parked in spot 16 and checked in on the app. At tbis time, there were no other spit available, as it was completely filled up. After about 30 minutes (7:45 PM) with no employee walking up to my car, I got out and asked what the ETA would be. I was advised they were short-handed, and it would be another 30 minutes. That is understandable, no big deal for me, I dont mind waiting a little. 8:30 PM rolls around, so I get out and ask again. I am again, advised it won't be much longer. This happened 3 separate times after this. After I got tired of going out to walk up to them, I attempted to call the curbside pickup phone # for an ETA. I attempted to call 6 times, to which then declined every call. As the time hit 10:15, after 3 hours of waiting for my groceries I have already paid for, I got out and asked again if I will even be getting my groceries tonight. I was told they will not be fulfilling my order and that I can request a cancelation, get a refund within 48 hours and was told to leave. When I asked about my groceries, they said I would need to repurchase everything and select a different day for pickup. I understand it is not the fault of any employee that they are short handed, but at least be upfront in the first place and let me know it may be awhile and I might be better off coming back another day. I would have appreciated this much more than wasting 3 hours of my time on my way home from work. The entire situation was handled terribly, and because of this, I will no longer be giving Walmart any of my money. The whole situation left an extremely sour taste in my mouth, and the fact that they left 2 entry-level curbside employees out there to deal with all of the extremely angry customers is a terrible look for the management at this location.
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December 2022 by Jackie P.
The baby formula is locked up and somehow nobody who works at the store knows where the keys are. What a joke of a store
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November 2022 by Tina Green
Place the cake for my grandma's 6th birthday They did a great job would definitely go back
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November 2022 by Monica G.
I would give 0 stars. NO ONE ANSWERS THE PHONES!!! Lazy no good employees, also my grocery delivery was never deliver between 7-8pm the other day, it came the next day at 8am... now today my other grocery order is late supposed to be 5-6pm it's now 6:30. CORPORATE NEEDS TO DO SOMETHING WITH THIS STORE!!!!
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October 2022 by Nadia Y.
Attempted to try the Walmart curbside pick up for the first time and was a horrible experience. When I arrived there was only one other vehicle waiting for the pick up and I was parked for 20 minutes as other vehicles showed up and received their orders and had left. I then proceeded to call them and check on the order and they said they were bringing it out in 2 minutes. Another 10 minutes went by as other new vehicles arrived and received their pick up orders again. I got so frustrated that I canceled the pick up order and would never attempt to do that again. Target pick up is much more efficient and organized.
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March 2022 by Savanna K.
I am at my wits end. NEVER go to Walmart in Elgin. Their employees say one word when asked a question about a phone service provided ONLY by Walmart without actually letting you know what products you need to buy. Oh, & forget trying to call them for ANYTHING. Apparently the phone number online is JUST for show. You will call for three days straight, try every department. And the ONLY helpful and kind Walmart employee that will answer will be in the pharmacy where they can't transfer you to someone. A lovely lady in the pharmacy did take a note for me and gave it to someone, which was obviously ignored because Walmart could care less about your questions or your needs. 0/10. EDIT: three days later and I still can't get ahold of anyone. No one answers the phone. Gas prices are RIDICULOUS for me to drive all the way to Walmart to find out they don't have what I need. This is by FAR the WORST customer service I have ever had in my life. I'm actually fuming. I'll be going up to Walmart later today , while I'm calling still, & finding the phone that's ringing so I can answer it myself & answer my own freaking question since that's the ONLY way it's ever gonna happen. Seriously Walmart?????
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January 2022 by Sally M.
horrible customer service (at the desk and managerial level individual employees are great). i've called 3 times today just to ask a question and each time a customer service employee picked up the phone and immediately hung up on me when i began speaking. unacceptable.
