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April 2021 by Carm A.
They are nice here but the place could use a lot of work. They do have fresh bread though, the deli dept. has Boar's Head items. I can't find Boar's Head anywhere else nearby. So I come here alot. The deli dept. kids are so sweet and patient. The annoying part is trying to buy alcohol LOL cause you gotta wait until they come unlock it. But I get it, the area is not so good and I bet the good stuff gets stolen alot. Anyways this Butera is way better than the one across town.
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August 2020 by Gabriel S.
I didn't find anything on sale. I like to make sure that I'm getting the most for my money this store you're paying regular price on most items.
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November 2018 by Bob W.
Well this butera is nothing like the one in norridge..you have to look at the dates on everything especially the sale shit..there cheap on some prices but high on the good stuff..the deli you have a bunch of slow moving morons working it.. You tell them thin its thin one side the other thick..the sale meats like the ham an beef are frozen..aah you don't freeze lunch meat idiots..not to sure about the expire dates on it too..now they got this boars head brand they want the price of gold for it.. If you want a good deal stick with the bread an milk an eggs..the rest spend alittle more an go to jewel down the road apiece..you will be happy you did.!!
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August 2018 by Cath P.
This store does not stand behind their products. I purchased a premade sandwich and pasta salad at a discounted price. When I returned home, I found the meat was spoiled and the salad did not taste good. When I went to return both I was offered store credit even though I had my receipt. Lousy customer service. I will not shop here again.
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December 2017 by John S.
Getting better. It seems to be cleaner and better organized. Still seems like there are some racial tensions or maybe staff and other customers are just surprised to see a white dude shopping here. Still need to check receipts but I get that at all the Butera locations. Watch for meat and produce freshness. It's not all bad, you just need to be aware.
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December 2016 by Brenda R.
Great prices and choices--meat, dairy, whatever. Dullards behind the deli counter, however. Tidy.
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August 2016 by Diana A.
Great sales , large selection. Decent prices on liquor. Nice staff. Meats and fruits are fresh. Deli prices are fabulous !
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August 2016 by Teresa G.
To shop at Butera is to live by Butera rules: Rule No. 1...check your receipt. Just because the price is listed on the shelf is not to say that the item will ring up at that price and most of the time the check out person will act as though you've asked for a kidney if you challenge them. Case in point: I purchased a 12-pack of beer that was on sale for 7.99. The young man at the register called over a somewhat pained looking blonde woman to ring it up as he was underage. She did her deed and the original price of 10.99 popped up and as she prepared to bolt I stopped her and said the beer was marked 7.99 sale price. She replied 'well, it rang up 10.99' so I again said 'and it says 7.99 on the shelf.' She went very pouty and shot back 'just give me a minute!' She charged back to the beer section (which is in plain sight of the register) returned quickly and realized she had forgotten to check the price (??!!) so charged back to the beer. She then returned and began to blather that it 'wasn't her fault.' With great huffing, sighing and muttering about 'sale prices...don't understand...' But this was Sunday, and the sale price had been up since Wednesday... And thank you for wasting a nice chunk of my time with uncalled for attitude.
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June 2016 by Steve H.
This place went downhill FAST! Produce is horrible. Mold in blueberries. The place always smells like rotten feet. Cashiers are awfully slow. Never more than two of three lines open. And the security guard is an obnoxious tool! I'll pay more to get fresher at Mariano's.
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May 2016 by Erin A.
I have been shopping produce since we moved to Elgin here. I do have one complaint about their freezer. EVERYTIME we buy Skinny Cow ice cream it is either 1/2 defrosted and/or was defrosted and refrozen. We do not buy any frozen items from here. I love their farmstand and their PRICES!! This is always an extra trip but, close to my house. Jewel's produce doesn't even come close to Butera. I was surprised when I read over some of the reviews...Yes they do sell expiring milk, yogurt that is labeled in a special spot. I always check that out too because sometimes we don't need a whole gallon of milk so we'll just get the discounted one and throw out what we don't use. Creamers are another great stop in that section if you make sauces, quiche etc...I would like to see a complete gutting of their bathrooms,,,they are always very nasty and it would be nice if the produce boys spoke English/
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May 2016 by Ray B.
I like this grocery store. They've improved from many years ago when I thought their staff was eh, and when the items I wanted to buy were unavailable. The staff is nice and polite, shelves are stocked and I always accomplish getting what's on my list checked off.
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May 2016 by Ed A.
I like this place. It is what it is. No-frills. No sushi or wine bar. But, it will have your necessary staples and food products. Mariano's, whole foods, etc. are down the street if you choose rather to purchase from a greater variety of more select, higher-priced food products. I'm glad we have this choice available in this neighborhood.
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March 2016 by Vanessa S.
I prefer going to Butera more so than SuperLow on Grand Avenue in Elmwood Park now! I believe there was a very noticeable employee turnover, a couple months old, because every time I go to the store, things seem more fresh, and I very rarely find any spoiled, outdated, or unpriced items. I found a couple of light Sour Cream which were about to expire, for $.50/ea, so I purchased two, and bought three containers of $.99/ea strawberries, and made the best Strawberries and Cream ever. The strawberries last week were humungous. I've noticed they have some Hispanic women taking care of produce sometimes, and they are very careful about putting out things which are spoiled. Overall, I've seen a great improvement. I'm also glad that they have started putting bread on sale when it doesn't sell. Many of us use the bread as "bird bread" or we toast it in the oven and make Bread Pudding, or Bread Crumbs. I guess we are old-fashioned in my home, because we can make just about anything from groceries no one else wants because they are out-dated. This is just an example of how shoppers should think when they see these type of sale-opportunities. I am also very glad I've been to the store more than 5 times since my las report of 12-20-15, and I haven't seen the obnoxious and flirty security guard. He was cheerful and friendly, but all employees need to realize that some of us get out of work, or have had a hard day and we don't want to deal with obnoxious people as he was. I hope he joined the circus!
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March 2016 by Mike B.
Since writing my earlier review, Butera seems to be doing a much better job with making sure the pricing is accurate. I still check my receipt before leaving the store but haven't had a discrepancy in a long time. Also, management seems to have hired more front end people and many of them seem friendlier and more efficient and conscientious. The store managers are helpful and the prices are generally very good. The deli is still a little shaky and makes me really miss the shuttered Elliot's Dairy across the street.
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February 2016 by Dean R.
Prices are so much lower here than other s supermarkets but the store looking dirty and always looks a bit run down and when it comes to the quality of the meats delis or produce it's not very good I do shop here for canned goods and other products but sometimes it's not worth the hassle. Slow service.
