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February 2024 by FranciscoJanette Vazquez
We parked our truck at this location while out of town and someone broke into our truck and stole my wallet plus it was damaged in the front. Please do not use this location for parking.Nearby activities: We travel out of the country and parked our truck at this location.
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February 2024 by Mariana
Amazing staff. Super clean. Breakfast bomb !! Shout out to ANA!! Great hospitality and the hotel smell great!
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February 2024 by Brenda Christian
Lucy at check-in & Anna our breakfast chef EXCELLENT! Comfy bed! CLEAN! room. Excellent location to Park our car, shuttle to & from O'Hare.Food & drinks: Breakfast was very good !
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February 2024 by Paul E.
I have seen some of the reviews that state the hotel was a little on the shabby side but I can say that on Feb 13 2024 I saw none of that. My room was clean and in good shape where all the furnishings, floor coverings, bathroom and heating/AC unit looked relatively new to me and in good shape. The front lobby area and dining area while on the small side were also in good shape. So no knocks there either. Facility aside, the staff was very friendly and so helpful in taking the time to answer my many questions, suggesting dinner spots and helping me arrange an early morning pickup for my flight. Definately top notch service. The other critical thing I want to point out about this facility is that it does a Park and Fly package where the cost is absolutely VERY VERY reasonable. The cost for my room, 14 nites parking, continental breakfast and free shuttle to the airport was less than $160. Seriously, we are talking O'Hare airport and the outrageous parking fee's they have where this is an amazing deal in my book. Considering the majority of their customers are either flying into or out of O'Hare this is something to definately keep in mind when considering this hotel. Overall, I had a nice stay here where I am absolutely enamored with their Park and Fly package and can whole heartedly recommend this aspect of their business. In this inflated world we live in, deals like this are hard to come by and when available you need to take advantage of them.RDesk work areaHeating/AC
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January 2024 by Sresty Theegela
Has EV chargers in working condition. I frequently stay at this place for work purposes, close to my office. Usually goes for a cheaper price at Priceline or other third party sites. Very good hotel if you are looking for a place to stay on the cheaper side.
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January 2024 by Sajjad Akam
Excellent staff and services. Good airport shuttle. Breakfast provided and free coffee. Convenient location (from airport) and good pricing. Very satisfied customer. Keep it up!
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November 2023 by Dustin Pearson
Worst hotel ever! Guess services is a joke!
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November 2023 by Ruth Ann Hall
I come down here on a business trip to work. Everything else goes fine. Perfect room perfect everyday, I come back from work. My truck is stolen, I go to speak to the employee behind the desk. He could obviously tell I was Freaking out But instead of him trying to comfort me or even find a way to help me. the overnight employee starts to get very rude with me im trying my hardest to To remain calm and be respectful but then I start getting yelled at me I asked him for his name he refuses to give it to me So disrespectful and Unprofessional, I've always chose best western as my home away from home Not no more you lost a loyal customer
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November 2023 by Anu
The worst hotel ever. Do not ever book this place. The receptionist does not even care to respond to your questions or come out of the room in the back. When I call others say she is on a call for 20 minutes.They don’t let us check-in or let us keep the bags and leave. We are supposed to wait until she comes out of the room without any explanation of why we are waiting. They laugh and giggle inside the room.
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November 2023 by Arun Arunkumar
I did not stay at this place. But used it for extended parking to fly out of O'Hare airport. Thugs stole the catalytic converter at the hotel parking. Hotel staff was very responsive, they called the police and were helpful. My problem is with the location and the theft issue. It cost me thousands of $ and 3 trips to Chicago get my car fixed. I live in Indianapolis, IN. June 2022.
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October 2023 by Pastor Bill Te Winkle
We did the sleep and park stay for the airport while on a 10 day trip. Much less expensive than airport parking, and the shuttle service was excellent! Hotel reception staff was friendly. Included breakfast was just right.
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October 2023 by Rhonda Mohler
We used this hotel for their shuttle service and parking for 15 days. When we called to be picked up from the airport we were told the shuttle was dropping off a van load of people and would be coming to get us. It was a full hour and 15 minutes later before we were finally picked up. When we spoke with the manager she was extremely rude and told us shuttle service was a courtesy and denied telling us they would be picking us up sooner. She was not apologetic or understanding in anyway and demonstrated zero hospitality. I will NEVER use this hotel again!
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September 2023 by L. Leigh-Ann Smith
This is not a 3 star hotel like priceline said. It's barely a 2. The bed was soft, bit the room itself looks like something from the 90s. The bathroom was filthy with literal pubic hairs on the floor as well as on towels. The carpets are extremely soiled feeling and looking. There's a breakfast offered but the food is/ was cold both days and frankly didn't look sanitary at all.I found a floating bug in the syrup. The woman at the front desk was very helpful and kind but I'd rather spend an extra $20 ans stay some place that didn't make me feel like I needed to take a shower after touching anything.ProsHas airport shuttleLots of vending machines with reasonably priced itemsLots of places deliver via ubereats/doordashConsBathroom is grossLacking Overall cleanliness pics included of filthy bathroomBugsDated
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August 2023 by Monica A.
I've got a lot to say. Starting off, I stayed here because my flight was canceled & this was the hotel that my airline provided a voucher for. Arriving to the hotel with others from my cancelled flight, we were told that the hotel didn't accept vouchers, which brought everyone into a panic. It was all resolved, but I think these airport hotels need to be better connected to the airlines since situations like this occur & there is a connection between the two. With that, the staff needs to be trained on these types of situations too. I'm sure this wasn't the first time this has ever happened. I will say the young man at the front desk was very calm & pleasant. I was really impressed since he was dealing with a group of very stressed out & upset customers. Bed was comfortable, but the carpet felt waxy (which is weird). They have a gym. They have complimentary breakfast. It was pretty standard - waffle maker, oatmeal, compote.. there was something really special in there though.. They had these mini muffins wrapped in plastic wrap, it looked like something homemade... It was this sweet & salty oat muffin with dried fruit. It was so good. If it's homemade, good job to the baker. If it was bought, I'd like to know where I can get it!
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August 2023 by Shawn Cobb
I had a great time here. The safe were very supportive and they did a fantastic job of making me feel at home. Quiet cozy and well worth the price. I highly recommend these guys!
