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March 2024 by Sal Guagliardo
Great experience working with sales and the installer. Turnaround was only a few weeks from design to install. Installation was done on-time, and quickly. Product is nice quality standard laminate and looks great. Hopefully it will hold up well over time.
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March 2024 by Tami Farber
We had Closet Factory do our master closet a few years ago. They did such a good job, we had them back to do our laundry room this year. Melissa is great, and I couldn’t recommend her more. She sits with you and gives design ideas, I also love the 3D model she creates to really bring it to life! Mike, our installer, was also great! Very friendly, helpful and informative!
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March 2024 by Ben Kullavanijaya
Great and seamless experience with Closet Factory. Becky was incredible meeting our tight timeline at a competitive price! The 3D renderings helped visualize the space and make the proposal process really easy. Deidre was super attentive and timely making sure documents were in order, and both Becky and Deidre made sure we hit our timeline and we were aware of every step of the process. Manny and Chris were great installers, really nice guys who did good work quickly. Also appreciated the pricing transparency, a lot more consumer friendly than processes with competitors who flash big discounts and used more salesy tactics, Becky and Closet Factory were a blast to work with.
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March 2024 by Brenda Cobb
Melissa thought of everything with the design of our closets.Rich did an excellent job installing our closets.
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March 2024 by Jasmin Lee
Melissa designed a beautiful his and hers walk-in closet with “all the things”. It turned out great—a place for everything, including lots of shoes! Tim did a top-notch job on the installation.
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March 2024 by Reza Beykzadeh
My wife and I recently had the pleasure of working with the Closet Factory for the installation of new closet shelves in my condo located in downtown Chicago, and I must say, the experience was nothing short of exceptional.From the start, Trish, our design consultant, was incredibly pleasant and professional. She measured the space and provided honest, practical recommendations that were perfectly aligned with our needs and budget. Trish’s approach was refreshingly transparent, ensuring there were no surprises along the way. She also handled all the necessary documentation for HOA approval, making the process seamless and stress-free.The installation day was equally impressive, thanks to Rich, the installer. He arrived right on time, which is always appreciated. His work was spotless, and his attention to detail was unmatched – qualities that are sadly becoming rare. Rich’s craftsmanship ensured that the shelves were not only functional but also aesthetically pleasing, transforming our space beautifully.What stood out most, however, was the follow-up service. Unlike experiences I’ve had with other companies, Trish stayed engaged throughout the entire process, ensuring our satisfaction even after the contract was signed. This level of customer service is rare and speaks volumes about the values of Closet Factory.The result of their work speaks for itself – the shelves are beautiful, functional, and have completely transformed our space. Because of this positive experience, I am already planning to use Closet Factory again for upcoming bookshelf installations.For anyone in the Chicago area looking to enhance their home, I cannot recommend Closet Factory highly enough. Book them away!
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March 2024 by Sara Burnett
Wonderful experience working with Brett and installer, Rich. So happy with our finished laundry room!
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February 2024 by Rob Eschbach
Laura Bolt, designer, Rich and Manny, installers did a great job for us. Laura assisted us with the design, worked with us to meet our specific needs and was a great communicator throughout the process. Rich and Manny were done in about 5 hours with the whole project- a 7x12 walk in master bed room closet. I’d recommend them to anyone!
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February 2024 by Karen Grandon
Becky, the designer, was phenomenal. Mike and Tom, the installers, were professional, and finished the job two days early! We love our new workspaces, our entertainment center, and our closets! Highly recommend them!
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February 2024 by Wes Gillespie
The Closet Factory team did an excellent job on our home office! Very happy with the process start to finish. Installer - Tim and helper - Chris were very experienced and speedy in their install. Michelle our designer did a great job listening to our needs and was very open to multiple design options. Highly recommend.
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February 2024 by Rob Firnstein
Transforming our bedroom closet was a great experience from start to finish. Thank you Melissa for helping guide the decisions and creating an excellent design that works for us. And thank you Gene for a fast, well executed install.
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February 2024 by Janie Harris
Gene did a fantastic job when he installed our island. It's beautiful.
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February 2024 by Sima Dahl, CSP, AS & MBA
Rachel and the ClosetFactory team completely exceeded my expectations from concept through installation… I highly recommend!
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February 2024 by Esther
We just had a pantry built in our kitchen and a wall of bookcases and storage built in our diningroom. Michelle helped us design the perfect space and Gene made the dream come to life! Thank you so much! I recommend them a thousand times over! Already thinking of our next project!
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February 2024 by husam nayef
Amazing designs and very cooperative and creative work, Racheal was excellent in communication and getting the job done