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March 2024 by Bridgette Hoeft
Overall, I had a great experience with the entire team at Cosmetic Collision Center. The customer service is the best I’ve seen in a while, and my car looked great. I would definitely recommend.
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February 2024 by Mohammad Patel
Best in the business! Great work. I’ve been to many repair shops and the service here was impeccable. Nick and his guys worked magic and made my X7 look like nothing happened! Give them a shot
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February 2024 by Stephanie Servos
Very happy with the service I received. Referral through insurance and this company has the best reviews and location for me. It was the best surprise to have by car fully cleaned and have a little treat when I got back to it. Absolutely made this whole experience much better. Highly recommend.
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February 2024 by Jeremiah Mall
After a close encounter with a Chicago street sweeper, my driver's side mirror was no more. The folks at Cosmetic diagnosed the damage quickly and delivered a top-notch repair at a surprisingly affordable price.
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September 2023 by Rocco DiOrio
Been doing business with them for awhile and Steve as always done my work and has never disappointed me he has an eye to be sure the colors match and the bodywork is flawless from my toys to moms car to my everyday drivers there the best. Thanks Steve and Nick
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July 2023 by Ewa R.
Chose this shop from State Farm's list of recomended shops for a rear end collision claim. I met with Nick the owner who assured me of a top quality repair. He ordered parts and set up a drop off date for me a few weeks later. The $3200 repair to the rear trunk lid, ,rear bumper and left quarter panel lasted from July 3 to July 20 . Upon pick up my car was covered in what looked like a dark primer overspray It was filthy! So I paid the deductable to Steve the office manager-painter and shared my concerns about the filthy condition of my car and that i need to wash the car to see if the overspray washes off and to see the paint work. While at the car wash i noticed that they didn't paint the trunk lid fully as per the estimate but only spot painted the damaged area at the bottom. Same thing with quarter panel, Steve the office magager-painer only painted it about half way up but they charged the insuance to completely paint it, and also paint the roof piller which wasn't done.The the spot blends that they acualy did do include defects like sandpaper scratches in the base coat under the clear coat, wierd looking solvent spots in the base coat under the clear , the clear coat is dull and cloudy and not evenly applied looks and feels realy rough and dry in many spots, Not only did Nick the owner commit insuance fraud by charging State Farm for labor and materials that wasn't performed, he also deminished the the value of my car by performing a very substanard repair that's exteemly noticable and against I-CAR standards. So I come back from the car wash to Cosmetic to share my conscerns with Nick and Steve at which Nick's deminor changed and became very unpleasent to me. First thing he told me when confonted with the fact he did't do all the work he charged State Farm for is that" insurace did't pay him to clearcoat the roof rail and they don't pay him enough anyway" so i showed him on the estimate that he charged the insurnce. Wow really! He wrote the estime and they paid him every penny of it. And I paid every penny on my $500 deductible. Oh and while at the car wash i put a tiny scratch ( which i fixed my self already by buffing it out) on bumper they just painted and asked Nick they could touch it up since they have to re-fix every panel anyway. He said no way that he has to charge me for it in a very rude way attacking me like its a big deal and like I was trying to take adantage of him, lol. .and said the only thing he would do is clear coat roof piller and nothing else if i drop the car off next week no rental car or anything. Not even an appology! I said no thanks called State Farm who is currently in the process of investigating them and working on a sollution to having my car repaired correctly at a diffrent shop. Stay away from this cut corner butcher shop.Take it from someone has ran a bodyshop for years in my past that this is some of the worst work and service I've ever came accross in my life.
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July 2023 by Jade
This is the second time I have used them and they did a great job on the car! They even went above and beyond to vacuum and clean the inside of my car too! Definitely would recommend!
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May 2023 by Jun Mercado
Exceptional service from Nick and his staff. They certainly provide excellent customer service and great results! They also went above and beyond to help when my wife's car repairs were completed and I was unavailable due to a business trip.Services: Painting
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April 2023 by Heidi Mustafa
My 17 year old got into a car accident and smashed the entire driver side bumper, hood and head light. Getting into a car accident is never fun but going into Cosmetic Collision changed that immediately as soon as I walked thru the door. Nick was extremely professional, friendly and honest and got me out in 5 minutes. He also did not allow me to take public transportation and drove me home. I don't get into many car accidents but I also don't know anyone who will go beyond help to ease the customers stress. The turn around time was less than 4 days which is extremely quick. My biggest and greatest satisfaction was when my car was ready and I was not able to pick it up, that concerned Nick and he once again went beyond to arrange for my car to get dropped off to my home. Honestly, no lip service here but I cannot express how happy I am and how this experience has been great with Nick- Cosmetic Collision. He and his staff deserve more than 5 stars.Services: Painting
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March 2023 by Kc Child
They did great work on my daughter's car. Nick the owner was very nice to me and answered all the questions I had plus the one's my daughter forgot. THANKS to your staff as well, this is how a business should function.
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February 2023 by Star
If I could, I would give this place 0 stars. Nick wouldn’t want to service me and I feel racially discriminated because I am Mexican… he was REALLY rude. I recommend DAVE AND JIMS. All my car needed was a new headlight.Service: Body & Trim
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February 2023 by Lorraine Rodriguez
This review is way past due, but I highly recommend this business to bring your car in for repair. Not only is the body work on point, but overall, the best part is the customer service provided to their clients. Every encounter I have had with those that work here especially Nick has been 100% quality with that old school customer service which is rarely seen nowadays from the initial scheduling for an evaluation of your vehicle to picking up your vehicle. They made every step easy and stress free especially when dealing with the insurance company and rental. My focus was simply to drop off, pick up and they would handle everything else. I truly can't recommend this company enough. The hours may be a little difficult to work with especially if your hours conflict with theirs, but one thing for sure is they are worth the PTO. Your car will not only be in good hands, but you better believe so will you. I don't write Google reviews, but for this company it is well deserving of one. I appreciate them 100% and so will you!Services: Body & Trim
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January 2023 by John Miller
My car got side-swiped and needed a lot of work done. I brought it into Cosmetic Collision and was floored with the level of service and knowledge this team has. They made this into a seamless and easy experience. You can tell they care about you more as a person than as just a customer. Great communication and very helpful in answering all my questions. I hope not to see them anytime soon, but if I need to then I won't hesitate to bring any of my cars back to Cosmetic Collision.
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January 2023 by Marissa Carlson
I had a great experience here. Nick was super helpful and kept me updated throughout the process of when everything would be done. It was done very fast. I dropped it off Tuesday and it was finished Friday afternoon. I was also very pleased when I picked up my car and the inside was detailed. Highly recommend!
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December 2022 by Jon Geiger
Nick and Steve are great to work with. I had some minor damage to my rear bumper and they did excellent work. They are very easy to do business with and went above and beyond. I highly recommend Cosmetic Collision Center in Elk Grove Village. I will send them referrals without hesitation.Services: Painting
