-
January 2023 by Jim C.
Zero customer service. Employees in aisles don't make eye contact so they don't have to answer questions. One Check out station open in the whole store. Hate doing self checkout. Rather pay more at Ace hardware.
-
July 2022 by Bmarie J.
Fast order and pick up! Much appreciated! All employees are real helpful. Thanks for training them so well! Elk Grove citizens love the great service!
-
June 2022 by Miguel Bernal
(Translated by Google) My favorite place ?(Original)Mi lugar favorito ?
-
September 2021 by Deb G.
I went to this Elk Grove Village store to order flooring. Kurt took my order and $35 to send someone out to measure. After the measurement, Kurt called me and told me I had to make a deposit to finalize the order. I was told to bring at least 25%. So on March 4th, i brought 701.00 cash to the store. I was very nervous because it was a lot of money to carry around. I handed Kurt the money at his desk. He counted it, and proceeded to the registers to ring up the sale. Kurt came back with a work order showing the total charge, and 701.00 deposit. I was told the total services would not be billed until the floor was delivered. I made 5 partial payments while waiting for a delivery date. Fast forward, the floor is delivered late April, however they can't install it because my floor wasn't 100% level. I am forced to cancel the installation services. Everything is refunded minus the flooring and my deposit, $701.00. Not only did I pay $701.00 cash I was being charged by Home depot credit card services the amount of my deposit minus $7.01. Kurt billed the total services and deducted only 7.01 for the deposit vs. 701.00. The store manager told me i had to take it up with Home Depot credit services. It is now May, and i go to the store showing the receipt I had with the full payment of the flooring. One problem, the receipt from register that was emailed didn't show what my floor invoice showed. The $701.00 was not deducted because of an error Kurt made. The manager at the service counter told me I had to dispute the charge with Home Depot credit card services. That made no sense. Why would the credit card services refund me cash I gave to the store. I sent an appeal and was denied. I went back to the store and demanded a Cash drawer audit for March 4th. I was told the Store manager wasn't in , and they would handle it the next day. I called and was told the Office manger would call me. I received no response. I go back into the store with all my receipts. I am told again that the Store manager wasn't in, and they would leave a message. I requested a drawer audit for the second time, and for the video camera coverage to be pulled. IT is now September and I am yet to see a drawer audit. I talked to the service manager again, and was told they would leave a message for the store manger. Nothing is resolved. I was told Home Depot doesn't require deposits and the balance due is my balance. What??? The missed the whole point of the 701.00 i handed to Kurt. The same $701 he counted at his desk and brought to the front of the store to make a deposit. I am now going to report them for theft, and for unlawful practice to the BBB. i will share this on every platform possible to spare everyone the lies Kurt told, and the management that covers them. Can you say mysterious deep pockets of $701.00????
-
June 2021 by BB B.
6/2021 Very nice. Don't get here very often. The staff was helpful and smiled. I like that. Keep it up team!2018 Nice clean place. Staff was helpful and friendly. Found what I needed as usual. Good place.
-
April 2021 by Jayden B.
I have never been to a hardware store before that is more organized than Home depot. You can find here everything you need for home remodeling. Great selection of paint colors and good quality which is very important. They have samples of all the products they sell. Staff is always helpful and knowledgeable here. Best hardware store.
-
January 2021 by Liz F.
This location left me feeling ticked off. Ordered an item online that required assembly. They emailed to say my order was ready about an hour later. Suspicious that this seemed ready so fast I called to verify my order was actually ready. The CS agent said it was. I went to the store to find out she was wrong. The order was NOT ready. Why lie? I called for that specific reason. Then they promise to have it for me the next morning. The next day it starts getting late with no word from them so I call them up and the manager says "we don't do assembly on Thursday".This location is absolutely unreliable. Can't produce on their commitments.
-
July 2020 by Mel C.
We've been able to find, just about everything we've needed, especially during these COVID-19 times.The aisle with cleaning supplies has been a little light, but most things we came for were available. I find that timing is everything. We came in for wood to repair our fence and they were out of the size we needed but told us to check back on Thursdays.Masks are required, but we did pass a couple customers without a mask. But, with the long and wide aisles at Home Depot, it's pretty easy to distance yourself from others.Pretty helpful and friendly staff here once you find someone who can help you with questions or finding a particular aisle.