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March 2024 by Shahana Alikhan
No one knows what is being done here. Total lack of communication between staff. No organisation. No phone manners with clients. Always in a rush when you call them for specimen questions. Very disappointed
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October 2022 by Sergey Vladimirskiy
Mess schedules everywhere different and 9 am nobody here
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May 2022 by Elaine Horwitz
Cardiology office notified Med Lab that my father needed somebody to come to the house for a blood draw. At least a week ago. No call from Med Lab to schedule this. I try to look up their number. Not easy. Finally found two different numbers. Guess it doesn't matter which one you call because both were a waste of time. Finally, somebody answered and said to hold on, put me on hold and never came back in a reasonable amount of time. Sounded rude as well. Considering their horrible reviews, is this the best they can do? Do they even care?
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February 2022 by Joanna Marie
If I could give 0 stars I would maybe even negative stars…. A week after testing still no results… I was told Thursday a supervisor would call me… no call… sent 3 emails… no answer… and then proceed to tell me that the test results were inconclusive even though they still weren’t ran… AND if they did proceed to come out inconclusive it’s because a test sample is only good for 72 hours unless properly handled… the young lady I spoke to on the phone said sometimes the samples aren’t brought straight back to the lab…. Where do they do that at? Seriously a job was at stake… covid positive and then when I finally get a call back on Friday was to tell me to go ALL THE WAY TO ELK GROVE VILLAGE from WICKER PARK to speak to a supervisor/owner and see what he can do! You want me… a covid positive person to get in my car and drive 45 minutes to go into a building for results when I’m supposed to be quarantined… what a joke! Stay as far away as possible!!!
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February 2022 by Matthew Pivovitz
I went and got a covid test but never received the results. It's been 9 days, they don't even answer the phone. Stay away. All the positive reviews for this place definitely seem to be fake.
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February 2022 by Elizabeth Elmore
I went to the Elk Grove location twice, and they were really nice and helpful. First time we got PCR results in about 20 hours. Second time (today) I walked 25 minutes there in the cold weather with my young son and then realised I had forgotten my phone (needed to register). The woman working went out of her way to help us so that we could still use the test, which was really nice.
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January 2022 by Galina So
I have had a HORRIBLE experience trying to receive my PCR test. I went to the testing site on North Avenue, which advertises fast and free PCR tests. It also advertised that if you come in before noon you will receive your tests the very same day. Unfortunately I never received my test results on time, instead I received them 5 days later! I tried to call them twenty times and even emailed them, I NEVER got a single response back. Their costumer service is negligent and nonexistent. I was promised results in less than 72 hours and instead I got them back five days later making them useless for travel. I missed my flight and had to pay extra to get an expedited test elsewhere. I think this “business” is a scam as they advertise something and then completely leave you in the dark. There is absolutely no excuse for this.
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January 2022 by Krystle Lindberg
Used one of the techs (very nice lady) for a COVID test. Unfortunately 6 days later no results. No one answers emails or phone calls. This place is a joke. How can they even offer covid testing when they don't give you results. Stay away. Wait for reputable Walgreens or other places to open up. This place should be shut down.
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January 2022 by Aleksandra Bobrowicz
Scammers ! I went there for my covid test result on December 22nd! They told me results will be delivered via text 24-48 hours later ! I took in their Northwest Hgwy location in Barrington . 13 days later STILL NOTHING ! I called the number on their brochure some Mr. Patel was very rude telling me that I should be patient because he and his brother are risking their lives . I said no you are making lots of money out of it . He said no covid no covid . CRAZY !!
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January 2022 by Camila Sanchez
I’m almost positive that the people who are writing the good reviews on here are the workers of this place. No one is answering the phone it’s been more then 72 hours and still no test results. I was actually promised results in 24-48 hours but after reading most of the reviews it seems like I’m not going to get any at all. I feel so bad for everyone i recommended this place to take a test. If you need a test go somewhere else! Also false advertising, on their posters it says FREE COVID TEST same day pcr if you come before noon, but after reading on their website you have to pay $200 for a same day pcr. Don’t go here
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January 2022 by Linda Johnson
I have called this place 4 times today to no avail, no one returns calls. My husband and myself took the covid test last Tuesday at North Ave and First Ave in Melrose Park I guess we will never know whether we had covid or not... I would definitely give this place a zero if I could. I just received results from the covid test for my husband. They have sent the same results 3 times for him and not once for me. Unbelievable....
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January 2022 by david guzman
Some of the very worst customer service I’ve ever received. Extremely rude! I came here because I had read the reviews about not needing an appointment, but Cheron made it completely unpleasant and not worth driving out of my way to test.
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December 2021 by Rich Nila S.
My husband & I went to be tested for Covid the Tuesday before Christmas. We would be with family Christmas Eve and Christmas and thought that was plenty of time to get the results. The woman who did the testing was very sweet. However, it is now Dec 27th and we still have not received any results. I tried calling several times on Christmas Eve and left a message but received no call back. Today, Dec 27th I called again and was hung up on 4 times before I finally talked to someone who gave me my results but couldn't find my husbands than she transferred me back to the main number. Don't waste your time going here. You will be disappointed.
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December 2021 by Holly Monroe
I got tested on a Monday morning, it’s now late Thursday afternoon with no results. I’ve called and left messages, emailed, and sent Facebook messages to try and get my covid test results with absolutely zero response. I went early in the week to ensure I had my results before Christmas with the family, and I’m very disappointed with the lack of results and communication.
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December 2021 by Syed Ulla
Great customer service. Very professional and helpful staff. I would recommend this place to everyone.