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October 2022 by Mike I.
Banks always get more negative reviews than positives, so I thought I'd share my A+ customer service experience here. Lisa Marzullo (Branch Manager) was a pleasure to work with when setting up my checking account and credit cards. We've been dealing with a lot of banks lately and she provided the best customer service out of any of them. She made us feel comfortable being a local banker near the house and being able to meet in person. I feel a lot of banks have become so automated that they hardly understand how to communicate these days. PNC has kept it simple and effective in helping us attain our banking goals. I'm looking forward to working with them and continuing our banking needs. Thank you for the wonderful service!
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September 2021 by Chris K.
Totally unprofessional service. Doesn't care about customers. I opened a promotional account with Lisa Marzullo, never received my promo money because she opened it as a basic account. However, I asked multiple times if it was promo account and she was saying yes, there is no code needed and you will receive your money. 8 months later I never received this promo money. And now I called customer service and they told me it was opened as a basic account. I was told as a new customer that I would receive a call from her, to check on their new customers, which never happened. Looks like they don't care about their new customers. Hope I can get this promo money now, but I don't want to do business with PNC any more.
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August 2020 by Mary O.
Terrible. They don't care costumers at all. They are arrogant and you waste your time helping them how to assist you. After I try to open one account I gave up. Better no to go.
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August 2020 by Adam A.
I made an appointment for account bonus since my online application had not been completed and asked me to visit. We were surprised when Albert demanded to provide coupon code. Albert said he can not help us find any coupon codes. We left this branch because that we felt we were unwelcomed customers. I do not know any reasons why Albert was so arrogant. We went to a FifthThird bank on Higgins. Jay was very helpful and treated us as customers. We are very happy with FifthThird Bank.
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August 2019 by Chrishaunda Drake
They just recommend me to go to a different bank to get my change counted. Perfect opportunity to open an account with the new bank! Will be nice to actually have debit cards that work online now :)
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May 2016 by Karen M.
I really don't like banking at PNC. Because of a situation out of my control, I have to bank there. I have had multiple people screw up multiple things and waste a lot of my time. Today, I found out that this location opened up a new account for me under my social security number, instead of my EIN number, as I instructed them to do so. I happened to stop by a different branch, in the city, that was close to where I was and found that out. Turns out, I was supposed to have had to fill out a W9 form, as well, when opening the account under the EIN, and of course they never bothered to do that, either. So, I have to go back yet a third time to show the EIN number letter, fill out the W9 and hopefully it will finally be correct! Yay! Also, the other thing that sucks about them is that while account information is networked across all branches, if they scan documents for you, only the branch that you gave the copy to can see the document. No other branch can. Brilliant! Hey, pretty basic idea, but why not upload the scanned image to the account management system? Hopefully you have better luck. May the force be with you.
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December 2013 by Eddie V.
Helped me out so well this morning, everyone is nice and gives a warm welcome and goodbye
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December 2011 by Peter K.
This is a PNC location that offers great service. Every time I come here, there is a very friendly greeter that asks how I'm doing. There are bank tellers that are more than willing to help with any need and they smile and always ask how my day is, ask if I'm happy with my banking. I always try to go to this location because of the great service they provide.