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March 2024 by Yavuz O.
Their printing services almost never works. There's a person who is walking around and tells you to wait 15-20 minutes all the time, and never calls you back.
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February 2024 by FIA CHICAGO
Shocked to see STAPLES hiring such a Horrible Manager who’s very impatient immature young guy along with extremely Rude Printing guy named Mat. Hope Staples will look into their Staff issue at this location.
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January 2024 by Myparty Baloon
This place needs to close!! Poor customer service. 2 people a head of me waiting for the guy to show up late for work. He didn't help the us first, made waiting another 30 minutes. He start doing online orders first and making clients do a line of people........
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January 2024 by Jonas Holley
Tremendous service
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January 2024 by Marieantoinette Calash
I do not have anything against staples and their employees. When I came in for TSA Precheck, the employees at staples informed me that the TSA PreCheck system is down. I got a bit frustrated with the employee (staples Employee) because I did not receive any text message or email and especially when you have to drive over 30 minute to an appointment.The next day, when I came in for a walk-in, customers with appointments informed me that they were 2 hours behind. When I asked about walk-in list, there was not. One person took over 30 minutes to complete the process; I ended up leaving because it is very unorganized and I have no idea when would be served. I do not recommend staples location for TSA Precheck
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January 2024 by James Han
9:15 am on Saturday but the store is closed. Sign outside, phone message, and website says it opens at 9 am. ?♂️
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January 2024 by Laurie Magee
Same bad experience with TSA precheck. Don't put that you offer this service when it's unavailable for people with appointments and walk ins as listed on the .gov site. Took my Mom to her 530 pm appointment and Staples lied saying a cancellation email had been sent and to check our spam/trash email. The inconvenience is unreal and I saw another individual standing in the store after also driving out of his way.
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January 2024 by Carole Whitaker
Had a tsa precheck appt and was very disappointed when i arrived. Was not greeted but just told the computers were down and they had no idea when they would be back up. Not an apology or offer to help in any other way. When asked if they would take our number and let us know when they would be back up, they would not and just told us to reschedule. Zero customer service!!!
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January 2024 by Dan H.
We're planning a trip and my girlfriend was excited to get TSA Precheck for it. Huge mistake selecting this location for the interview as they waited until she arrived to inform her they had cancelled all appointments without explanation and said she should've received an email. (She did not!) Not at all helpful and told her she could just go sign up again for another time, terrible customer service
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November 2023 by Toby Large
I had a great experience getting copies printed with Brex. She was very helpful with getting my file loaded, and the prints looked fantastic!
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October 2023 by carrie d.
I had an appointment for TSA pre-check. There were six people sitting around in the office chair display area because she was an hour and a half behind. Who gets an hour and a half behind for 10 minute appointments? The employees I asked about typical wait time were very bothered by me asking questions. I walked into another location was done within 10 minutes. With no appointment.
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October 2023 by Jake L.
I went to staples and I was helped by an amazing gentleman name Arnold he went above and beyond his duties for me. Extremely nice and he looked like he really liked his job. thank you for going above and beyond Arnold!! would recommend this place for ppl especially seniors and older ppl these guys go above beyond.
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October 2023 by Mikenya Webster
I usually have good experiences with this store, but today, October 5, 2023 was not the case. I called to check on the printing that I ordered and the young lady who answered the phone was rude. I excused her behavior because it was early in the morning. But when I picked up my order, she had the same rude attitude. The cashier at the front was very pleasant, so I hate penalize the entire store as a whole, but I will not patronize this location again.
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September 2023 by Matt Scaduto
A man named David helped me, think hes a a manager. When I was browsing he asked if I needed help and was very friendly, helped me purchase a chair and desk. Instead of asking an employee to help me load it in my car he did it himself. He went above and beyond to help, thanks David.
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September 2023 by Renee S.
I just went to Staples on Meacham in Elk Grove Village and I must say they are so friendly. The young gentleman at the door greeted me and said hello. And then, I walked in the isle to get some ink for my printer and I was approached by the manager who was soooo upbeat and friendly. As I went to pay, again I met the manager who took care of me and we started talking. I was so impressed with Dawn, the manager, that I had to write this review. I don't write many reviews, so it has to be really bad service or a pretty outstanding experience. Dawn was customer oriented, professional and personable. Who would have thought going into Staples would be so great and making my day awesome. Thank you Dawn! You're the reason!