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October 2025 by Trevor Lindsey
This top rental department should be shut down,
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February 2025 by Myles Santi
Friendly staff
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July 2024 by H Adil
Any thing you need it’s here Home Depot
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July 2024 by Brian O'Hara
Booo!!! Nobody answers the phone at this rental location. Calls get re-routed to customer service and the back to a phone that doesn’t get answered. You can do better!
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July 2023 by John Park
Not knowledgeable with equipments and so rude
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January 2023 by Jim C.
Zero customer service. Employees in aisles don't make eye contact so they don't have to answer questions. One Check out station open in the whole store. Hate doing self checkout. Rather pay more at Ace hardware.
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August 2022 by Richie Diaz
Very happy with there service
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July 2022 by Bmarie J.
Fast order and pick up! Much appreciated! All employees are real helpful. Thanks for training them so well! Elk Grove citizens love the great service!
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March 2022 by Keepingit Real
Employee was really helpful
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December 2021 by Kyle Lindsey
Helpful staff!
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October 2021 by Lauren Oates
Reserved and rented a tiller to make a new garden plot. We always rent from here and haven't run into any issues. Employees are super friendly and helpful! I was talking with one guy about making a new garden bed and he suggested I use mushroom compost. We did and had a great harvest!
Only suggestion is that the website tells customers when equipment reservations begin during peak seasons and when walk in rental end so that people can plan ahead.
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September 2021 by joe “wepsar”
Nice people work here :)
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September 2021 by Deb G.
I went to this Elk Grove Village store to order flooring. Kurt took my order and $35 to send someone out to measure. After the measurement, Kurt called me and told me I had to make a deposit to finalize the order. I was told to bring at least 25%. So on March 4th, i brought 701.00 cash to the store. I was very nervous because it was a lot of money to carry around. I handed Kurt the money at his desk. He counted it, and proceeded to the registers to ring up the sale. Kurt came back with a work order showing the total charge, and 701.00 deposit. I was told the total services would not be billed until the floor was delivered. I made 5 partial payments while waiting for a delivery date. Fast forward, the floor is delivered late April, however they can't install it because my floor wasn't 100% level. I am forced to cancel the installation services. Everything is refunded minus the flooring and my deposit, $701.00. Not only did I pay $701.00 cash I was being charged by Home depot credit card services the amount of my deposit minus $7.01. Kurt billed the total services and deducted only 7.01 for the deposit vs. 701.00. The store manager told me i had to take it up with Home Depot credit services. It is now May, and i go to the store showing the receipt I had with the full payment of the flooring. One problem, the receipt from register that was emailed didn't show what my floor invoice showed. The $701.00 was not deducted because of an error Kurt made. The manager at the service counter told me I had to dispute the charge with Home Depot credit card services. That made no sense. Why would the credit card services refund me cash I gave to the store. I sent an appeal and was denied. I went back to the store and demanded a Cash drawer audit for March 4th. I was told the Store manager wasn't in , and they would handle it the next day. I called and was told the Office manger would call me. I received no response. I go back into the store with all my receipts. I am told again that the Store manager wasn't in, and they would leave a message. I requested a drawer audit for the second time, and for the video camera coverage to be pulled. IT is now September and I am yet to see a drawer audit. I talked to the service manager again, and was told they would leave a message for the store manger. Nothing is resolved. I was told Home Depot doesn't require deposits and the balance due is my balance. What??? The missed the whole point of the 701.00 i handed to Kurt. The same $701 he counted at his desk and brought to the front of the store to make a deposit. I am now going to report them for theft, and for unlawful practice to the BBB. i will share this on every platform possible to spare everyone the lies Kurt told, and the management that covers them. Can you say mysterious deep pockets of $701.00????
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August 2021 by wep sar
Nice people work here :)
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June 2021 by BB B.
6/2021 Very nice. Don't get here very often. The staff was helpful and smiled. I like that. Keep it up team! 2018 Nice clean place. Staff was helpful and friendly. Found what I needed as usual. Good place.
