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February 2023 by Anita Klosinski
Friendly
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January 2023 by Kate A.
2nd time depositing cash in atm and it kept it without crediting my account. First one took almost 2 weeks to credit after calling it in. Branch person can't help and says I have to call 800 #. This 2nd time still waiting for credit
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July 2022 by Jim Jablonski
This will be the last time going to this branch. Even living in Elk Grove, I will go out of my way to find another branch! They are slower than any other branch I've been to with this being the 3rd time I've had to wait over 20 minutes with only 1 other person being taken care of ahead of me. This branch should have been closed down during the cutbacks. Think I'll consider changing banks.
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April 2022 by Atuniaj Anan Euaglo
Machines are down, including drive thru and inside. Don't bother going rn.
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December 2021 by Arturo Luna
Just went, this morning Friday the 17 9:00amThe teller on the window drive trough, did not want to take my cash deposit , I forgot my ID but he refused to give me the deposit slip , very unprofessional and cero help from this guy , I would never go back to this bank unless I’ll use the atm machine , do not want to go inside the place !!!!
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October 2021 by Jessica Shook
The ATM here almost never accepts my checks and I have to drive to a different location to deposit them. It's been that way for years.
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March 2021 by D W.
My work will only allow us to use in person banking. The response from Larisa at the Bank is juvenile at best. It only shows how customer UNfriendly they are. The service is horrible at their branches and they are closing locations...while they have ONE lane open for transactions on a Saturday.
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February 2021 by Jessica S
The ATM here almost never accepts my checks and I have to drive to a different location to deposit them. It's been that way for years.
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January 2021 by Isabel Lopez
Very friendly and good customer service. I don’t mind waiting in line the stuff is very personable and does a good job.
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January 2020 by David Mack
Spent 24 minutes at the drive thru second on line with only lane open. Not customer service to me. Take your money to a different bank service to me!
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November 2019 by Darren wooding
Just spent 35 minutes in the drive thru lane at this branch. One car ahead of me. This is the slowest group of tellers to ever "work."
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July 2019 by Gabriel Herrera
Regular old bank with an atm. Not enough of their branches though
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May 2019 by Sevenda Augustwari
Had to call ustomer service to file a complaint with the losing staff and branch manager I've been using US Bank for over a decade and never in all of my years have I experienced such horrible treatment. They have policies in place at that location that don't exist anywhere else in the country It's like walking back in time. The branch needs a complete turnover in staff. If there was a 0 star rating, they would definitely receive that from me.
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March 2019 by Fjp P.
I really enjoy this location l. Very nice staff Eddie the teller and Rafael the manager were very nice people to visit always so kind. The drive up is open early and late 8-6 which is nice.
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March 2019 by Dana P.
I opened an account at this branch, and everyone was extremely nice and helpful. They helped make the decision an easy process to choose us bank!
